Always time to treat myself and get pampered by all the staff at Balensi😘
Excellent customer service. Melissa did an excellent job on my facial.
Best experience ever! I felt extremely taken care of and Daniella was super helpful and welcoming. Can’t wait to go back!
This beautiful and cozy spa provides a very professional and outstanding service. Everybody in that team is very friendly and knowledgeable about all of their services.
I had the first of a series of mesoeclat treatments. Lorena is so knowledgeable about skin care and gives such a gentle facial each time I get one that I almost drift off to sleep. I know I'm getting great service each time I go to Balensi Spa.
One of my favorite places to spend my me time. Jenny is so good in what she does and I look forward to my next “me time” next month. Balensi Spa, you make our “me time” extra special. Thank you.
I really loved their hospitality and service. I had an aromatherapy 90 minute massage and it was worth every minute. Samantha was great! I highly recommend Balensi Spa to anyone who wants a relaxing moment to yourself. We all can use one!
Excellent service great staff
Had the best experience
As always very happy w my facial.
Samantha is amazing. Always happy with her. And I fall asleep every time. Thank you!
As always, my masseuse Catherine delivers a great job. She's the best!!!
I love this spa. Employees are very nice and professional. My facial was great and the shoulder massage was excellent .
What an awesome experience! Couldn't be any happier. The degree of professionalism and environment is top notch. Excellent!
This was my second time having this service. It is one I will continue to do. I just need a ride home after I am so relaxed. :-)
I am so sorry I can't remember her name. But she was awesome! I really liked her. She's good! Can't wait to come back next month.
I am so sorry I can't remember her name. But she was awesome! I really liked her. She's good! Can't wait to come back next month.
the place was very pleasant the people who work there are very helpful !!! great customer service .Lorena did an awesome job ....
Everything was great. Perminent make came out perfect. The service was amazing.
Melissa was wonderful! Very relaxing, no pressure to purchase anything. My skin is GLOWING! What a GEM in central Chula Vista.
Melissa was my technician and she was awesome, I had a facial and I really liked her, she was gentle and very informative, I had a great time.
Always a great massage!
I come in every once in awhile for a “treat”ment, meaning skin help and mommy downtime all-in-one. I really like how tranquil the ambience is right when you walk through the door; it’s like entering a little escape. Staff are always welcoming too. This particular time, I came in for the monthly promo facial, microdermabrasion with oxygenating peel which was great. They always fit in a nice shoulder massage which is a bonus, but as with the microdermabrasion, the quality differs from person to person. Also, I’d appreciate it more if my service started on time especially when I come in early. I might be being nit picky, but overall my experience is positive, therefore I will be back.
I come in every once in awhile for a “treat”ment, meaning skin help and mommy downtime all-in-one. I really like how tranquil the ambience is right when you walk through the door; it’s like entering a little escape. Staff are always welcoming too. This particular time, I came in for the monthly promo facial, microdermabrasion with oxygenating peel which was great. They always fit in a nice shoulder massage which is a bonus, but as with the microdermabrasion, the quality differs from person to person. Also, I’d appreciate it more if my service started on time especially when I come in early. I might be being nit picky, but overall my experience is positive, therefore I will be back.
Parking wasn't a problem even though I had to park in a metered street spot. I don't know if I'll be as lucky every time. I didn't have to wait long for my appointment to begin. They didn't try to sell me any products or any treatments which was great. The place and the room was nice. The facial was good and relaxing. The aesthetician was nice and did a good job. I bought another facial and I'm looking forward to it.
Katherine is a great massage therapist! She's very kind,sincere and polite!!
Just had another very relaxing massage With Katherine. You leave feeling very pampered and refreshed. She has great skills and loves what she does! Thanks Katherine!
Very relaxing and everyone is friendly. Love Jenny my esthetician and front desk Maria.
Jenny was awesome. She took a lot of time on my problem areas and was very friendly.
Love the facial I get there, my face feels so soft and smooth after.
Lorena does an amazing job! She always knows what type of facial I should have when I see her. Her knowledge, expertise and professionalism will always keep me coming back. Thank you for making my skin look so good. 😊
This is the highlight of my month. Great service, relaxing and good for my self esteem. A little me time.
Really pleased with your customer service and my facial
Place, attention and service wonderful!!! Profesional, I love it. Thanks
I got a facial the other day I very first one so relaxing and inviting whole experience was wonderful thank you
Love it here! The location is awesome. The vibe is relaxing. Everyone is so nice and it's always remarkably clean!
Jasmine was great. It was my first facial in a long time and she took her time explaining what the best facial for my skin was. Thanks Jasmine!
Jenny was great, my face needed to breath and she made it happened plus she is very sweet and made me feel pampered for a few minutes.
I was transported into a very calming place on my last visit which is helping my anxieties very very much. I can't wait for my Sept. appointment!
Great custom service and great experience with permanent eyeliner thanks
I had a great experience, it was my first time to have a facial, my technician was very pleasant and gentle, I will go back , and ask for the same technician.
I had a great experience, it was my first time to have a facial, my technician was very pleasant and gentle, I will go back , and ask for the same technician.
I had a facial for the first time, my experience was great, I will be back, my technician was wonderful and gentle, and very informative. I will request her again.
It was my first time ever getting microdermabrasion or a high frequency treatment and it was amazing! My skin has never felt better and I’m hoping to make a monthly facial here part of my routine.
Samantha was great, and the place is so relaxing!
I had a facial with Jasmin yesterday and have nothing but great things to say about the whole experience. I will definitely return and book with Jasmin in the future.
Balensi Spa is so peaceful and relaxing. Their massages and facials are the best. I always leave feeling relaxed and refreshed.
Took my daughters for Facials as a gift, they already are asking about when we can go again. The quiet and tranquil atmosphere along with great facials were the perfect treat.
Aromatherapy massage was excellent
I came to the spa because I could tell my face needed attention. I’ve been pretty busy. So, I scheduled a facial. It was totally Amazing. I had Jasmin and she was wonderful!! I really hate extractions but she was careful and sensitive. I booked another appointment.
My message was wonderful, and have a great masseuse, she was very professional and kind, the receptionist was very nice and cordial.
Lorena at Balensi spa is AMAZING! She is so experienced at what she does and is the best value, hands down! She has treatments that are offered at other high end spas for 20-30 percent less cost with all the same benefits. She carries a variety of skincare product lines that cater to all different skin types. My skin is very sensitive and Lorena has always been able to give me facials that having stunning results without any irritation. My skin is always glowing after my facials. I trust her and refer everybody I know because they are always happy and end up becoming a lifelong client. Thank you Lorena and everyone at Balensi Spa!
Nice facial I would just like while we have the mask on message on arms upper back for more relaxing .
I have been going to Balensis for over two years at least once a month and have always been very have with their service . Best Massage in town.
This was my very first experience at Balensi Spa and I was more than pleased with my facial. Jenny was very personable, knowledgeable and kind. She did an absolute wonderful and my skin feels amazing. She definitely gave me a reason to consider having regular facial treatment. My skin hasn’t felt this good in years! Thanks Jenny!!!!
Great facial, Lorena explain how the products were going to benefit my skin. I Left there feeling relax and my skin felt so healthy.
I loved my vitamin c facial with dermabrasion. Jenny was amazing from start to finish. She made sure that I felt comfortable, the neck and shoulder massage were great, and the facial felt really good on my skin.
I received a detox wrap today and it was the most soothing and relaxing treatment ever. I can’t wait to do that again!
Lorena made my first facial a wonderful experience! She thoroughly explained each process and its benefits to my skin. Her experience invaluable. I signed up for membership on monthly service - very reasonable!
Such a great place. Jasmine is wonderful, nice relaxing place.
I am so impressed with Balensi Spa! The minute I walked in the door I felt at peace. Everyone was so kind and the surroundings are beautiful. I had a "Happy Hour" facial with Jasmin and left feeling rejuvenated and glowing. I plan to go back because I felt so comfortable there. No one hounded me to make another appointment or sign up for a membership. I hate feeling pressured! It ruins the vibe. There was only great energy at Balensi Spa. I loved it.
Regular experience like in any spa. Nothing unique but I am not so happy with the result. My face does not feel and look refreshed, not smooth, not moist, fresh.
Melissa did a wonderful microdermabrasion collagen facial on me. I'll be back
Thank y’all for your professional and catering service
Place is very relaxing quiet calm and staff is very nice!!
I absolutely love my facials with Jenny! She is the best!!!!!
my favorite place for my “me time”.
Happy with new eyebrows
As usual the experience at Balensi Spa was wonderful. The surroundings, the people, the service, the amenities, the care, were all above and beyond.
I have been going to BS for over 2 years and I am never disappointed. Spa personnel are always ready when you arrive, are courteous and make you feel at home. The services are more than reasonable and I always leave HAPPY and FEELING better! I won't go anywhere else for my services!
You are excellent and so is your whole spa
Awesome massage/facial experience! Good job..🌸🌸 Samantha and Jenny
Staff over all efficient and friendly, Jon Michell very professional and has great listening skills. Did a wonderful job on eyebrows. Over all, great experience with accomodating staff, easy scheduling and highly recommendable to friends and family. Nina Duffy
The first time I went to Balensi I used a groupon and I was a bit leery of being treated differently because of my past experiences at other spas. Thankfully, they greeted me with smiles and warmth. I have since become a member and avidly use my membership. Balensi is a very peaceful and refreshing place. All of their employees are very knowledgeable and wonderful at their jobs.
Jenny was awesome! Although the cleanser recommended, I wasn’t to fond of. It doesn’t cleanup all your makeup and leaves a residue.
Massage was great. Helped to relieve a lot of tension and stress buildup. The staff are always very pleasant. The atmosphere is very relaxing. Will definitely be back soon.
Great experience, I would love to came back.
Great facial, Melissa did a great job letting me know what she was doing. Very relaxing atmosphere.
Wonderful hands and attitude of Samanta
Great spa! Peaceful setting with great facials and massages!
Wonderful with Lorena ---- she's very professional and kind --- makes me feel very special --- my skin felt so clean and healthy when she was finished --- also very relaxing ---- have already scheduled my next appointment
It was my first time at Balensi Spa. I had a microdermabrasion + collagen facial with Jasmine. She was so nice and knowledgeable. The whole experience was relaxing and she paid attention to my concerns. The spa itself is the cutest!
Excellent job, very relaxing ! From the moment I put in the robe and slippers I felt pampered like a princess. Michelle was great at letting me know what she was applying to my face but she didn’t overly talk throughout my facial which I appreciated! Having to carry a conversation the whole time keeps me from fully relaxing so I enjoy the quiet. The products felt great and she was knowledgeable about recommending the right facial for me. Thank you. Looking forward to coming back!
Such great care and facial treatment. Wish I had discovered them sooner. Jasmine is professional and very friendly. Highly recommend her!
I had a massage from Samantha today and all of my stress dissipated. It was just what I needed today.
Catherine and Jasmin were wonderful for my massage and facial. I was so relaxed and walked out feeling like I was on a cloud. I highly recommend a dual service!
Jasmine, my aesthetician was very accommodating. She made me feel comfortable and my whole experience was amazing.
From the garden entrance to the soothing waterfall, it is a welcome introduction to what lies ahead. Soothing music, and a cozy reception area. The anticipation rises for what is to come. A charming woman leads me along a garden path to my little retreat. Sixty minutes of bliss and I was most reluctant to leave. I will be back.
I absolutely love my facial with Jenny. Please keep her! She makes the experience very nice.
Thank you. Very relaxing ...truly enjoyed the microdermabrasion + facial.
Samantha was great rhe massage she gave me really helped me and made my day and beginning of the weekend a great experience.' Thanks!!
Within the past year or so, my bodily aches and pains have escalated to the point that i require a monthly massage as just one health strategy that is imperative to my well-being along with a limited diet of fruits and vegetables with small amounts of meatless protein and no grains or added sugars. Aging is no picnic. Catherine's massages help me physically, emotionally, and mentally, though, to move better, sleep better, and just all-around feel better.
I’ve had many facials in the past but this facial with Jasmin was different as it was my first time to fall asleep during extraction at that. She is gifted. Thank you
I've been to several other spas in the area over the years, and the Balensi experience was my favorite! I loved their intimate serene setting and enjoyed their wide selection of essential oils for the aromatherapy massage. You'll want to get the 90 minute just because you won't ever want the massage to end!
Absolutely relaxing experience and Jenny was amazing. She talked me through the peel and explained what I would feel. She made sure I was comfortable and relaxed.
Professional and perfect service . Thanks
Excellent service, beautiful relaxing facility. Janine was helpful in my understanding treatment, made appropriate recommendations. And did a great job, the microderm abrasion was my first time as was NuFace treatment. Loved them both, highly recommend, I even signed up for membership.
I was really surprised how the inside of this place look like. It was going into a small paradise place. I wanted a Microdermabrasion and it was Great! It was done by Jenny. She’s a wonderful person, makes you feel welcome and very friendly. The receptionist was very friendly as well!. Love the place and I would be glad to be back!
My children and husband always buy me gift certificates for Balensi Spa because they know I love it so much.
I enjoyed going every change I get. Very professional and courtesy is always their priority.
Great service every time!
My first visit was wonderful. I will definitely come back. Thank you so much.
I Had facial this morning,I’m not satisfied for the service,I didn’t feel anything done to my face,I won’t recommend and disappointed,waste my money
Purchased a groupon for a facial. Really great service. Sweetest staff I have ever met. I loved my facial and the girl who did it. She was so professional yet personable and really made me feel comfortable. I highly recommend this place. I am a newbie to the facial world but know great service when I receive it.
I am a fixed income retired widow since 2006, so I HAVE to budget what I can and cannot do -- what is necessary and what is not for my continuing comfortable (not elaborate) survival A once a month escape to Balensi Spa is absolutely necessary for my well-being. Currently, with leg and back pain being an often daily issue, I schedule a monthly massage with Catherine to complement my daily heat treatments and stretching exercises at home. Catherine is instinctive and thorough and never fails to ask me about my changing aches and pains. She is a gem. Though I can only afford one treatment a month on my membership, I would opt for monthly facials by Lorena which are heavenly as well. Pain management is absolutely mandatory for me right now, though. Great beautiful environment with a lot of world-class talent on-board!
I tried the Aveda Elemental Nature Massage and this is now one of my favorites. Samantha is always a nice masseuse who is very gentle and keeps the session relaxing, but gets in the spots that needs the most work when needed. I had a knot on the left side of my neck since 2012 and after the 3rd or 4th time of coming to see her she got most of it out with ought any hassle. Coming here every month has helped me majorly with my Fibromyalgia and I recommend her for anybody that is sensitive to pain.
I went for microdermabrasion, Melissa help me , she was wonderful, she was really attentive, she explain every step she was doing, I have a wonderful time there, definitely I will coming back again.
The experience was absolutely fantastic. Made me feel like a Queen. The staff was amazing and thoughtful.Very knowledgeable in the use of products and had helpful ideas for home treatment.Will certainly be going back.
Friendly,helpful, inviting and caring staff. Great service
Justine gives the best massages. The hot stone massage is soothing and gives you a sense of relaxation while relieving your stress. Highly recommended!
Christine was wonderful I enjoyed every moment thank you
Jennie is amazing; she is caring, professional, genuine.
Always a pleasure to have a facial with Lorena --- she's always very professional and kind to me. Leave there always feeling refreshed and relaxed. She's very good at making appropriate recommendations for what I need. Look forward to my next appointment. Thank you for always making me feel special.
A little gem nestled in the middle of NW Chula Vista, Balensi is a wonderful place for facials and massages. From the cucumber water at entrance, to the calming courtyard, to the wonderful aestheticians it is a place I look forward to going to monthly. And their facial product line is amazing! My face looks and feels great. I feel pampered and cared about there.
After searching for a place to get a facial on Groupon, I chose Balensi. Pictures and reviews were good. Today was my appointment and I was impressed! From the moment I stepped inside, I felt like I was in paradise. The ambiance is perfect. Everyone was very nice and provide excellent customer service. My microdermabrasion facial was with Lorena, the owner! She did an amazing job and I could see improvement in my skin’s pigment and smoothness. I will be returning. This place is a hidden jewel!!
I decided to try something new with the cupping. I'm glad I did. Definitely a new element and experience brought to the relaxation of my massage. You can feel your muscles in a whole different way and the tension being released is a great experience. It Can be a bit uncomfortable but it goes away as the cups are moved and glided over your body. Great experience!
A nice relaxing atmosphere with wonderful massages and facials.
A nice relaxing atmosphere with winder
Samantha was an excellent massage therapist. Thank you Samantha -Sylvia
I went in for a microdermabrasion with Vitamin C facial. I left feeling so relaxed and pampered. The building is cute and calming. I will definitely refer this place to others. Can’t wait to book again.
A wonderful setting an relaxing place. Katherine is a wonderful and gracious masseuse, she shows concern for my achy muscles. Jenny is a talented essetician who also responds to my facial needs. The receptionist is cheerful and helpful also. I'm very happy with my membership.
What a pleasant surprise! I had know idea this wonderful spa was right here in Chula Vista! Relaxing and great treatment
A quaint little spa with a relaxing atmosphere. The facials and massages are great. Definitely worth becoming a member - it makes me pamper myself once a month and we all deserve a little pampering!
Justine is amazing! Maria always makes me feel so welcome. This is my piece of heaven close to home. Love it!
I received a gift certificate for my birthday and went with the Pamper Yourself package. It was amazing! Both gals were great with the services they provided. Everything is soothing and relaxing as soon as you walk in, until the very moment you walk out of the door and my good mood lingered throughout the day. Wonderful from start to finish. Thank you!
I’ve been a frequent client for the past two months and am always delighted with the professionalism of staff and therapists. So happy to have found a quality spa close to home.
I came across this spa by chance and I have been extremely pleased with their services. The location is incredible and the staff great.
I have been to Balensi Spa about 3 times now and during my second visit signed up to be a member! I have been looking for a place that gives very good massages and communicates well while being homely. I do not feel uncomfortable and I enjoy the services so much that I can't wait to have another. This place is like a small piece of heaven on earth.
I had no idea that your spa existed and will seriously consider returning soon !
Everything was wonderful
I love Balensi spa. I visit on a regular basis to receive facials. Lorena is the best and the rest of the staff is very friendly and professional. My face always feels and looks amazing after each and every facial.
I have never had a bad time. I have been going for years at first my son started getting me gift cert. Then I became a member. Best thing I have ever done. I even got a membership for my grandaughter.
The personal treatment I had at Balensi Spa was extraordinary. Since I stepped in the premises. Everyone was very nice. I really enjoyed my facial. Jasmine was great. At the end of my stay at Balensi, I decided to join and got a one year membership for an amazing price. Highly recommend.
the spa service I had on Friday felt very nice, relaxing. Glad that I became a member which makes it regularly that I treat myself.
Excellent service, I’ll be back for sure !!!! Thank you Jasmine for your professional job!
Loved it. Thank you Jenny for the great service you gave me.
The best Swedish massage I've ever had. Everyone should try it! All stress relieved!!! Heaven! Thanks, Balensi Spa.
Don’t let anyone touch your face. I have been coming for the past several years. I have had my eyebrows and liner done with perfect outcome. I drive fro North County just to be seen here.. Excellent service almost fell asleep it was so easy to day and relaxing. Thank You
I had such a nice time! Everyone is friendly and inviting. I can't say enough other than everyone needs to try this spa out ASAP! :)
My facial with Lorena is always wonderful! She always does a superb job. The staff make you feel at home (not just another customer) which I appreciate...
I had a wonderful, relaxing massage by Samantha. She rubbed out all of my tense areas- mostly neck and shoulders and I felt so relaxed afterward. Strong yet gentle. I already have another appointment scheduled!
A very nice facial today with Lorena, looking forward to another one next month.The place is inviting, relaxing, serene, clean and staff is friendly, too. Specials are enticing.
I had a relaxing visit to Balensi Spa. I pampered my self with a microdermabrasion treatment with facial with Jenny. Definitely recommend her! I also had a happy hour Swedish massage. It made my day! Will be back hopefully soon!
Balensi Spa has the best receptionists who never fail to properly greet guests as they enter the building. Maria was so helpful with both checking in and checking out! Justine, the masseuse was amazing and did not fail to correct everything we spoke about in my back. The pains I was having in my upper back feel much better and I would recommend her to any other person! Actually, when I schedule my next appointment she is exactly who I ask for because she is who I prefer. So happy with my massage! Couldn’t have been better!
I’ve been their customer for almost 5 years. And there’s no place like care they do. I highly recommend this.
Technician was able to massage the right areas, good pressure,smooth transition with hard (not to fast).
Technician was able to massage the right areas, good pressure,smooth transition with hard (not to fast).
I went in for an eye brow refresher and the experience was wonderful. Beginning with extremely quick check in, very short waiting period, relaxing atmosphere, and an artist who know's his job!! Kudos to Belensi Spa, I'll be back for a facial soon!
Received Facial and massage-came in stressed from the day and left relaxed! Pleasant atmosphere and attendant service providers. Love Balensi SPA!
Great service! Vanessa is Awesome!
I had the elemental massage with Justine. From the beginning, she was kind and profesional. Justine noticed and addressed the problem areas in my body. She kept checking in on me to make sure I was doing okay. She applied the perfect amount of pressure and relived a lot of stress I was carrying. I felt renewed leaving Balensi Spa.
The aromatherapy message was exactly as it should be and presented well. The atmosphere, customer service, and cleanliness of the room was perfect. I had worries that I was going to be cold as it was a cold day in my apt day. The temperature of the room was warm and although the initial touch of the masseuse was not long before I warmed up. I can’t wait to schedule my next apt.
Justine is the best massage therapist!
I have come here for years and have never been disappointed with the service.
My experience is always relaxing and therapeutic! It starts with a n extremely warm greeting from Margo,which sets my spa moment in motion.Catherine finishes it off with a memorable hr of relaxation! I love Balensi!
Visiting Balensi Spa is always a great and relaxing experience. From the moment I walk in to the moment I walk out. Great staff, service, rooms and serenity.
Amazing Service. Thank you
Enjoyed a wonderful massage and facial. Very nice facility with friendly competent staff.
Professional and accommodating
Love the permanent makeup. It lasts and is perfectly measured on your face. I’ve had a touch up as well. Several years later. So easy without having to put makeup on daily. The after care is easy and painless. I highly recommend this...!!!!
One of the best facials, simply amazing! So relaxing, it was nice to unwind and to get pampered.
Wonderful - Catherine is fantastic. I have already booked another appointment with her.
I was in need of some pampering the other day, so i booked a facial, and was the best experience ever. Was greater with some lovely hot tea, then escorted into a lovely room with heated blankets, i then lay there so a glorious hour of being pampered, I got the microdermabrasion with facial, just heaven. Then after the service was complete, received another cup of tea. Very polite and experienced staff. Made another appointment on the spot.
Lorena, the spa owner, is amazing! She is, of course, knowledgeable about her products and she combines this with being completely personable. I completely trust her with my facials and having gone there for over a year now I am seeing a huge difference! Love this place!!!
Peace, tranquility and relax!!!
Balensi is a little slice of heaven hidden in downtown Chula Vista. It’s a great place to get away for an hour or two of recharging. The front desk staff is always friendly and helpful. My facials with Vanessa are always amazing!
Balensi’s Spa is a hidden gem in Chula Vista. As soon as you enter the premise you feel as if you are a part of the spa family. The staff are friendly and professional and the overall culture and ambience is of tranquility and fulfilling quality “me” time. As a member I enjoy arriving early to spend time in the sauna so that I can feel well relaxed going into a facial or massage. Balensi’s does a phenomenal job in fulfilling my personal goal of making sure I give myself at least one day a month to myself. Congratulations on a spa experience that is difficult to compare to any other. Treat yourself to the best spa experience!
This is my second time at Balensi and both times I've been impressed and satisfied with their services. They listened to my concerns before the massage and they addressed them. I left the spa feeling relieved and relaxed. I would definitely visit them again in the future.
Have been going to this spa for several years now. I love this place and Lorena is fantastic. Best facials, massages and permanent makeup. You will find all the staff there friendly and helpful. So if your looking for a spa, this is the place.
Balensi Spa is a wonderful place to relax, look and feel beautiful. It has such a professional staff and a great atmosphere. I am always happy to go to my appointments at this salon.
Staff and technicians very professional and service oriented
Very professional staff and relaxing atmosphere. I am a dentist and suffer from back and shoulder pain. Always feel better after leaving Balensi SPA .
I feel that my massage is always very good. I really like them and want to keep going for the aromatherapy massages that are included. Thank you,
As a returning customer, I find Balensi’s spa an amazing place to be pampered. The environment is beautifully decorated, the staff is friendly and the services are A+. The package I purchase, (facial, sea salt scrub and massage) is a great value and I’m already looking forward to my next visit!
Absolutely LOVED Justine!
Quiet and sophisticated Spa. Professional and knowledgeable staff. Beautiful individual treatment rooms in a garden setting. Extremely clean beautifully maintained. No matter where I travel I must have spa days but nothing compares to this intimate relaxing location. You are always a guest never a customer at this spa. Saying 5 stars is an injustice..five diamonds best describes.
Love the services and prices are the best!! All professionals know what they're doing and take care of you with the best TLC! I visit once a month.
The massage was great, but it was supposed to be for 50 minutes and it ended at the 45 minute mark. That's the second time this has happened. I let the front desk know.
I have been going for months. I have had wonderful experiences every time.
Thank you for my facial. It was soothing, comforting, and fantastic. Loved it and I feel great!
It was wonderful!
It was relaxing, soothing and I left with a glow that my skin still has the next day!
We always enjoy the services here at Balensi Spa. I enjoy it so much that I always share the experience with my loved once & friends. It would be more comfortable if a massage table with a face pillow be used for back facial. Having face turned for long periods can be uncomfortable. Otherwise, awesome care.
my facial was absolutely wonderful
I love this place, I feel like it's home and everyone is so kind like family.
Great atmosphere and service
Excellent, will return for more
Great! Justine is WONDERFUL! Love her, and I have my appointment to see her again soon. Nancy
Melissa made me feel that I was the only customer that she had for the day, she was calm, responded my treatment questions in a polite manner as well as directions for future treatments.
El servicio excelente,sus instalaciones adecuadas,desde hace un año cuento con su atención los tratamientos utilizados han hecho un cambio en mi piel,ampliamente recomendables
Great experience, Billie took the time to listen to my needs and left my skin glowing :)
This place is beautiful, clean, sweet staff. My first time getting a stay tan; apparently the first customer of the day. The gun was broken, and they didn't call me and was going to reschedule me. Even after a new fin was provided they were running 15 minutes behind schedule and were going to reschedule me! Since I'm on vacation with family, I had the get a ride; no transportation and I told them each of the three times that it wasn't right that they reschedule me, that they would need to reschedule someone else. Finally, they agreed and took me in. Yes, I would go back, but I think the need to clean and check their equipment the night before. Try soaking the gun in white vinegar each night so it doesn't clog.. real simple. No staff should have to wait for the "boss", have monthly meetings to be informed on what to do!
Jean was very informative and took his time explaining the procee and answering questions that I had. The Spa is very relaxing and the staff friendly and informative
Me hubiera gustado que me pusiera producto en el pecho, debajito del cuello donde se hacen arrugas también, además de las manos y masaje en el cráneo como he recibido faciales en otros lugares así. La atención es muy buena. Sólo esas son mis recomendaciones. Gracias.
I found the spa very relaxing and the surrounding area very serene. The spa is small and quaint. Other spas I have experienced are so large that you feel like a number. My facial was expertly done by a lovely lady. She was very gentle and I really enjoyed it. The results were great.A word about the aveda product. It is the best skin care I have ever used. I will continue to use it --just wish it would go on sale more often.
The spa is beautiful, relaxing, and clean. The staff was amazing and I got the best facial I've ever had. Definitely will be returning!!
Great! Billie Jean does an excellent facial.
Melissa did a nice job and her extractions were virtually painless. I do feel like the microdermabrasion was a bit rushed--I've had microdermabrasion before and usually it takes awhile and the estheticians always get my chin and neck, which Melissa did not do. Also, Melissa left while I waited with the mask on, whereas every facial I've ever had (at other spas) the esthetician gives an arm and hand massage, sometimes a foot massage too. All in all this was a mediocre facial, not bad but not great.
Gave the best recommendation for my skin type and I could not have asked for better! I am beyond satisfied, as always!
Great massage from a great masseuse and love the environment .
Great service and experience. Love tgat there is no pressure to buy products or uo services.
She has the softest hands and explains what what treatment she will performs. Love how she also tells you all the specials that they have.
Vanessa did a wonderful job on my face. I felt so much better after my facial. I would recommend her to my friends
Love this place.... feels like your serene place. And the quality is first class
Lorena has been doing my facials on/off for years. She is excellent and introduced me to my most favorite the vitamin c facial. Leaves my dry skin looking refreshed. I have had other services at this spa. The place is small but cozy. Staff are nice and accommodating.
Balensi spa offers quality in every service they offer. My message was excellent!The music, the aromatherapy and the professionalism of Alicia.
I felt so relaxed and the staff to excellent care of me!
As always, a relaxing, refreshing, rejuvenating experience. I am always greeted warmly, by name, and given genuine consideration and care. Thank you Balensi Spa.
Very kind ladies, adorable business, very soothing. The
Absolutely the best massage I've ever received it Balinsi's. Very pleasant and professional and thorough. I would definitely ask for her again
I love everything about Balensi Spa. The people and products are superb. My go to person for facials is Vanessa. She is sweet, knowledgeable, gentle and very helpful with picking out facials and products for my skin type. I do recommend Balensi Spa to my friends, family and coworkers. I have had complete strangers come up to me and ask me about my skincare routine. No one ever guesses I am 56 years old (more like 40's). I give all the credit to my Aesthetician an Balensi Spa. Thank you!!!!!!!!!!!
The massage itself was excellent, but it only lasted 45 minutes instead of the full 50.
Nice, clean and relaxing ambiance as soon as you walk in. The ladies that give you the massage have wonderful hand, Also the facial treatments are great. I love coming here.
This my third time getting my eyebrows done by Jean. He is amazing and I am glad he is always able to talk some sense into me when I am talking crazy and borderline ridiculous on what he should do to my face. We all have seen crazy eyebrows out there and these babies are permanent; I am glad he does not compromise his work to make customers "happy". I will be back!
Great service, polite technicians. The experience could have been enhanced if esthetian provided a massage (neck, arms, hands, shoulders) during the whole time the mask needed to set rather than walk out of the room for half of the time.
Billie was so kind and explained the process to me. She was gentle and did an awesome job on my lashes!! I'm hooked. Definitely getting them again!
While having eyebrow makeup refreshed, I had a very relaxing experience. I am now planning on trying a facial. Thank you Jean Micheal
As alway ... had an AMAZING treatment from Vanessa. Love Balensi Spa! Can't wait till my next appointment!
Relaxing and caring
Total enjoyment and very relaxing. My appt was with Lorena and she is very thoughtful and answered all my questions and made me feel wonderful. Left there feeling less stress. Highly recommend !!!
My facial was wonderful.Vanessa is very sweet.
My facial with Vanessa was wonderful as always. My only complaint is that it is a far drive but it is worth it.
Great !!, loved the swedish massage and the mimosa champagne facial was amazing!!
Great service always!
Lorena is an amazing aesthetician - knowledgeable and caring. I love my facial, and my skin! It is definitely taking the sting out of fast approaching 60!
Was very relaxing
I thought my aromatherapy massage was fine. I had a hard time getting my neck comfortable when lying on my stomach. Maybe I will try another masseuse next time so I can pick a favorite. There are two now and soon there will be three I was told. They have a nice membership program and I recommend having a massage.
The massage itself was good - but a bit behind schedule. Also, when first meeting, I let her know that she did not have to do my arms and legs during the Swedish massage and to please focus on my neck, shoulders and back. Then when doing the massage, she did my arms. I almost said something, but hesitated because I figured that since they were connected to my shoulders, there may have been a reason for it. When she eventually, she moved to my legs, I reiterated that they did not need to be done and if she could focus more on my back and shoulders, it would be appreciated, since that was the reason for my visit. The then hesitated and said that the massage would be considered "combination" and not "Swedish", which I asked for. She proceeded to work on my legs and said that she'll just make it short. Not sure why it is a difference if she worked on my legs or not, if it was the same type of technique...This was totally disappointing and kind of put a damper on the rest of my massage. This has never been an issue for any spa that I've been to.....
It was great. Lorena did a fantastic job.
Fantastic facial. Quiet atmosphere, courteous staff.
Wonderful and very relaxing. Loved it loved it loved it!!! Can't wait for my next appointment !!!
Vanessa is my "Go To" person for my facials. I always leave feeling great. My skin feels good and looks good (so I have been told). :)Vanessa has also been great with providing suggestions on product use. You can tell she gets great satisfaction from her job. I enjoy coming to Balensi spa. The atmosphere is welcoming and peaceful. Mary
I had the deep sea cellulite wrap and it was very nice. the therapist was very friendly and knowledgeable on the wrap.
Al always a satisfied and happy customer. Balensi sap is the best!
Loved it! I will make another appointment in the future.
I had never been into the spa but it came highly recommended. I spoke to Gina on the phone, who was very nice and extremely helpful. I booked a facial with Lorena and just loved it. She was professional and extremely informative. My skin was glowing and I look forward to going back in the near future.
The experience was great but I feel like the endermology machine is not as strong as it was. I received better and quicker results last year. I feel like i wasn't getting my monies worth on this session.
My experience was very relaxing as always. I received a deep tissue massage from Veronica. The place was clean and quite. Good job!
Balensi Spa provides a very 'serene' environment; with a professional and courteous staff.
I had a wonderful facial my skin felt wonderful. It was so relaxing that I fell asleep . Your venue is so beautiful and very relaxing from the time you walk in the front door. I loved the whole experience. .
I love the service and the coziness of the spa.
Love this spa!
I have not been to the spa in months I don't understand why you keep sending me these emails is someone else using my account?
Enjoyed my facial. Vanessa is great with my face, knowing its needs.
Very friendly staff and relaxing environment
Dora is an excellent aesthetician. I will miss her!
Lorena is a facila genius! My skin has never looked so good. Who knew that microdermabrasion could be so impactful. I am 59, and no longer dreading 60!!!
I had a nice experience at Belensi spa, staff was very professional, i liked the results of my procedure I'm recommending this place to family and friends thank you.
I have been coming to Balensi for well over a year, the staff is always friendly and professional. I always see Vanessa and I cannot say enough good things about her. She is gentle, caring, knowledgeable and gives attention to detail. She knows my skin better than I do!
My mom said it was A+ service. Thank you for taking your time with her.
As this was my first experience I would have to say it was a very relaxing Facial. I look forward to another visit.
Jean-Michel is the best. I love my eye lash extensions and will keep going back to have them replenished.
Soothing environment; gracious staff- professional, attentive, and caring . Knowledgeable in the services they provide and they provide them with the upmost care. Great membership plan.
I enjoyed the atmosphere and the facial I just wish she spent more time extracting and explaining things I may need or what she was doing ! I was a new customer so maybe just for first time customers this would apply.
Professional staff. Very relaxing. I love my new eyebrows!
I love this place! Everyone is very helpful and kind. Great atmosphere. My estheticIan is excellent!
I had to give my spot to my mom and she was very satisfied with the service .
Love this place!
wonderful customer service in all
Very nice June special facial.
Staff and friendly and professional. Had a great experience! Will definitely return for more services.
Always great , so professional and relaxing, can't complain
Great facial, Vanessa knows my skin needs and takes good care of it. She always suggest the right facials I need.
Dora is excellent, very professional and polite I really love her job, Thank you so much Dora and Balensi you are the best.
First time getting a Swedish massage and I absolutely loved it.
My massage was great! Veronica did a wonderful job and focused on where I needed it the most. Will definitely book another with her!
This was my first time having a glycolic peel along with a micro dermabrasion. Lorena explained what she was doing and how it would feel every step of the way. She suggested a different procedure than what I was scheduled for because it would be better for my skin. Highly recommend you give them a try. Loved my experience at Balensi Spa!
I always love going to Balensi Spa and this Clarks' Botanical Facial was one of the best!
My first facial and I really enjoyed it. Very relaxing and calm experience. I will definitely be going to
Love this place. It's a hidden gem . Been here multiple times and always leave relaxed and happy
Vanessa is very professional. I continue to have an excellent facial every month. I see the improvement in my skin. The spa is beautiful and very comfortable. The only down side is the far drive for me but I continue to do it as it is worth it.
I had a collagen microdermabrasion facial with Lorena. It was magnifique! The spa was a delight, and in my neighborhood. The facial left my face completely hydrated. Lorena was super informative about the process and the products she used. My face felt and looked good then, and days later. Seriously - it looks fantastic. After just that one treatment my age spots are noticeably reduced. And, at nearly 60 years old, that is saying a lot! Their product line is excellent - the staff is friendly. I will definitely return to this lovely place.
I love every experience I have at Balensi Spa! Catherine is a wonderful masseuse and I felt really relaxed afterwards.
Love coming here. It is so relaxing and zen. Had the special of the month facial with Dora. You are in good hands with her. Definitely coming back again.
Great therapeutic massage so glad I came and Alicia was wonderful
This place was nice, calming, quite , clean . Staff was nice!!!! Would have like more information about service but over was great first time experience for my daughter and my self!
Enjoyed it so much i signed up for membership
Excellent personalize treatment, friendly and professional staff . Relaxing athmosfier I love it.
Great experience having my eyebrows tattooed.
I like the service, what I did not like is that they ask you. How much are you going to leave for the tip
Amazing! Can't wait to come back next month.
Perfect place to get relaxed and pampered.
Peaceful, wonderful, extremely relaxing.
My facial was okay. I was disappointed when I had my Mango mask on and I was told I could take a nap! I didn't pay to take a nap! I wished she could have given me a feet or hand massage while my mask was on. Also, I would have liked to know what products she was putting on and what it does. I was a little shocked when she put on the brush exfoliant without forewarning. My mom also got a peel and it burned her forehead! I do not think that should happen.
As always, it was wonderful. The facials Lorena gives are amazing and the massage by Veronica was also amazing. I was disappointed when the massage came to an end.
Both the massage and facial were a wonderful experience! The sauna and patio complete an afternoon of pampering!
My first time getting a facial. It was AMAZING! Highly recommend Balensi Spa. I will be a return customer.
The SPA is really nice. I really liked the place and the service. It was cozy, relaxed, peaceful, comfortable and clean. The service was professional and well done. I would love to go back again soon.
Amazing microdermabrasion I have ever received! Dora is gentle and I also fell asleep during my treatment. I was relaxed and knew I was in good hands. She is an expert and professional at what she does! My skin has been glowing since I left the spa, thank you Dora! :)
Hydrating facial was very relaxing and effective.
Painless application of permanent eyebrows!
Excellent service, professional and very relaxing athmosfier.
My experience was great. He explained the process efore and during the procedure. He also made sure that i was comfortable the entire time. I would recommend him to any and everyone who wants to get permanent makeup.
The atmosphere here is absolutely amazing. The staff are so calm and inviting. I love this place and I will never go anywhere else. They offer so many different deals for such great prices. They are so informative and friendly. My chemical peel was amazing and they don't try to always up sell you. They give samples and very good recommendations. This place is truest five stars.
I love this place! I have had 2 massages in the past month with two different people and I can honestly say I can't pick who was the best! They both had there styles and loved them both! Can't wait to book my next!
Everyone was very attentive and pleasant. It was clean, organized, and a beautiful environment. I got a facial and it was as relaxing as it was beneficial for my skin.
Very good service!
Very relaxing environment!! Dora is wonderful!
I had Vanessa this time for my facial. She was great. So far all of my visits have been very good. I look forward to continuing my membership and recommending Balensi to my friends and family. Mary
Beautiful, restful setting. Jean-Michel was so good at explaining everything. He was careful in his preparation and created the perfect permanent makeup!
Always look forward to my facials with Vanessa. Love the feeling when I walk in to know its going to be all about me.
Love the service. Was a great experience!
Very happy with the services. I highly recommend you try it out.
Vanessa and Lorena are the best! Love the new bigger sauna. My skin feels wonderful! I have very sensitive skin and my skin is always calm and soothed after my facial.
The service was welcoming and the massage was extremely relaxing.
My message was excellent. I feel more relaxed. Thank you Catherine.
Balensi Spa has earned my unwavering devotion since I was first introduced to this peaceful, relaxing, and soothing haven via a Groupon four (?) years ago. Keeping track of time is NOT one of my strengths. Sometimes, feeling hassled and harried by the fast-forward demands of my daily life could easily become a habit with me. Retirement did not suddenly change my Type A Personality, i.e, over-achieving day-by-day as I raced against the 'rat-race' clock. My sometimes bi-weekly or monthly appointments for a facial and/or massage with the caring professionals at Balensi Spa have put me on a path of self-caring that always pulls me back out of the fast lane and into the safe zone. The Balensis and their staff tolerate me when I'm at my worst and make me feel very special month after month, year after year. Balensi Spa is a beautiful environment on calibre with the best private retreat houses in California.
Always excellent service and care. I feel like family here and everyone is very attentive to everyone's needs. I would not trust anyone other than Jean-Michel for my permanent makeup and Vanessa for my facials. Everyone here is very friendly,caring and professional.
Cute place and the girls are wonderful especially Dora. She is good at giving advice on proper skincare and is not pushy about the products, she will make suggestions and let's you decide if you like the product.
Very relaxing, invigorating well spent time. Peaceful and professional atmosphere. Look forward to next time!
You feel so relaxed when you go there
Billie was amazing and super professional.The place is beautiful and has such a great resort spa feel.I felt pampered and very relaxed.Thank you!
I really liked the facial my face looks great
Love this gem of a spa. So relaxing and welcoming here. From the minute you walk in you feel at home. I had the collegan facial with Dora and I love the results. You won't be disappointed with any of their services.
Always love Vanessa. She gives such professional and relaxing facials.
Like always, my facials are amazing and loved Ms. Dora. However, having the gardeners with the blowers during my spa experience wasn't as favorable in the relaxing state, that I usually do have. I'll know not to go on Saturday mornings anymore.
I've been here before for massages, this was my first facial. I always love coming here. I feel like I'm really in a tropical getaway. The employees are all professional and really nice.
I really enjoyed the hot stone massage with Alicia, It was so relaxing and healing for my arthritis and stiff joints. Alicia has magic hands and finds all the tense knots in my shoulders and neck. Wonderful experience.My hydrating facial with Lorena was wonderful and left my skin soft and healthy. I love to just turn myself over to Lorena to let her do whats right for my skin. She also is great about recommending the most cost effective strategies. The Balensi Spa is very professional, attractive and clean. Everyone I have worked with is outstanding and provides quality services. The quiet sitting areas, gorgeous foliage and furnishings always provide a calming, luxurious respite. Thank you.
Very friendly and relaxing atmosphere. Massage was great.
I try to make a facial appointment monthly for both, the occasional needed pamper and skin care. I'm sure there are other great aestheticians here, but I've liked Dora from the start and wouldn't go with anyone else. I've seen great improvement in my complexion thanks to her and Balensi. I've gone out of my way to other places in North County in the past and glad to have found this place closer to home for convenience, quality treatments, and affordability.
This spa is great! I've had a few things done with Jean-Michel. He is very knowledgeable & professional. I would recommend them for whatever your needs are.
My facial by Dora was amazing. I love Balensi Spa
This place was tranquil, clean, accommodating and professional. The only reason I give it 4 starts is because I have extremely sensitive skin, and had a sensitive skin facial. Even though I took this precaution, I'm having an allergic reaction to something. Swollen/itching eyelids, some hives; but I knew going into this, it could be a possibility. Not the spa's fault; but maybe they could incorporate some organic skincare lines with non scented products.
Absolutely fantastic facial from Lorena!! Loved it so much I became a member. Can hardly wait for next months facial.
The experience was excellent.
Another great facial by Vanessa
I love this place!!
Love coming here. The monthly specials make it affordable for me to fit into my budget. Since Dora has been doing my facials, I have seen an improvement in my skin. The dark spots are fading and the wrinkles are less notable. Will keep coming back.
It was as expected. Clean, professional and the results were great.
Veronica was wonderful! I had a deep tissue massage as well as a facial, both services were extremely relaxing. Coming back soon.
I absolutely love coming here! So relaxing and services are everything you pay for and more.
Katherine was wonderful! Had a prenatal massage and the experience definitely was relaxing and provided some help with lower back problems. I will definitely be going again!
I love it...the service and the price is very good...I will recommend this place and I will be back for sure
The lady that did my facial was fantastic. The only thing she messed up on was forgetting to let me know about the hot towel to put on my face, so by the time she did, it was cooled down. Also, her certifications were both out of date, those need to be renewed. I was really bummed that since my friend was doing a happy hour treatment, she wasn't offered a robe. I was tiffed that we could not enjoy the sauna since we both needed to have robes to sit in it.The setting of the spa was very tranquil and lovely. I would have loved to hear some more running water in the back waiting area since we couldn't wait in the sauna. All staff members we came across were very friendly. The happy hour thing is a good deal, except for the no robe thing.
Great service. Best attention to client I've ever had. Superb and relaxing setting . Jean Mitchell and Lorena are very professional and always willing to please . Thanks guys your are great. I will be a long time client!
Staff is always welcoming and so professional,
My facial was with Dora. She is very classy and gracious. I was very impressed with her. I can't believe what a fabulous treatment I had. She had caring hands. They were very soothing and she worked the facial well. The products did not affect my face they were very gentle but effective. The only thing I would have done differently is rather than leave me alone for x amount of minutes was that she stayed and massaged my neck and shoulders. I will highly recommend you. It was a great experience!
I received a Spa Finder gift card from my boss. I located this spa and scheduled a facial. Dora was my esthetician. She was lovely, and the the spa had a very peaceful atmosphere. The facial room was nice and warm and the bed was heated. It was a very relaxing experience. Often times you go to a spa for a facial and they high pressure you to buy all of their skin care products. That was not the case here, and I plan to return to this spa some time in the future.
Vanessa is a nice person she alway ls very gentle and caring.
Had a great massage and endormology. I've already set for another appointment. Thanks to Loren and Catherine for awesome relaxation.
I've had the greatest service and care from Vanessa for all my facials. My visits to Balensi are the once a month endulgence I cannot do without.
I had the best experience ever. I was very relaxed. I will be coming back
Jean-Michel is a great artist. I love my eyebrows! The reason for the four stars is because of the receptionist. The two times I visited she was not warm or welcoming at all. Her attitude could use a little adjusting.
Balensi Spa is a little bit of heaven! Lorena is absolutely WONDERFUL and the stem cell facial was amazing! I'm telling allow my friends and I can't wait to come back!
I love Balensi spa ! My experience there is always 5 star!!
I love my monthly visits to Balensi Spa, I highly recommend it to everyone.
Happy & satisfied client. Would return & recommend
I was very impressed with the customer service and the whole feel overall was very relaxing. I felt a little rushed and from previous experience at other spas, the very small disposable cups of tea could have been a small coffee cup. I think the disposable cups took away from the clasiness and the all together feel.
It was great! The pumpkin facial was amazing
Very relaxing - Vanessa is wonderful and so very professional. Thank you for my calming hour!
The time at your Spa was great!...Actually I went to sleep for a bit! I would recommend your spa to anyone....I have had several massages, and now a facial that met all my expectations and more.I have appointments for brow work and eyelash help.Your spa will be on my Christmas list for those hard to please folks!Lee Harvey
I had a wonderful experience from the moment I walked in. Vanessa did an amazing job with my microdermabrasion and facial. It was one of the most relaxing facials I've gotten. I will be back.
Facial was very relaxing. Facilities are very tranquil.
I've been coming to your spa for years & have recommended many friends & family. Your staff is super friendly & professional. First time with Vanessa & she was excellent! Colleen
Amazing! Facial, just noticed the towel on the bed had a hole. Not what I expected from this place
Outstanding customer service. Very friendly and knowledgeable staff. The atmosphere is so calm and relaxing that once inside you forget you are in a City. I will be returning for my beauty needs very soon. I am done looking for a spa to come to and forget about my daily stress at least for the time I spend at Balensi spa. Thank you for your great service!
The Citrus Scrub was very relaxing and the new sauna was a fabulous closure to the morning. Would definitely recommend the wonderful experience.SincerelyNikki W.
Love the tranquil atmosphere and my facial was outstanding
Great service!! Best spa in San Diego!
It's always soothing and relaxing from the moment I walk in to this hidden gem. I love my monthly facials. I wish I could visit more often. Also tried permanent make up lash enhancement w/Jean Michel. Loved the results! Not thick or overly done! Love this place.
Dora did great! She did a thorough job on my face. My face looks clear afterwards,
I had a wonderful pumpkin peel facial with Vanesa. She is really good and the receptionist is always pleasant and professional. I arrived early because of traffic and was treated with tea and a relaxing environment. My only complaint is the far drive but afterwards I always say it was worth it!
A great cozy hide-away. Service was fantastic as you'd expect from a spa, but the massage from Cathryn was one of the best I've ever had. I'm most definitely going back!
My experience was great friendly staff and very relaxing defently coming back next month.
Vanessa is wonderful. Entire staff is very nice. Cozy, welcoming atmosphere. A nice oasis in Chula Vista.
Balensi Spa is a life saver. It's a perfect place to step out of life and have a few private moments for yourself to de-stress. Everyone is kind and just the right touch of caring while being professional. This is my new favorite spot in Chula Vista!
Dora is wonderful. Had a celebrity peel and results were more than expected. Will definitely keep coming back.
Great environment and knowledgeable staff. Wonderful experience and will definitely return to try other services.
I've been coming to Balensi Spa every month and enjoying the spa membership that my husband gave to me.It's always a wonderful experience coming here for facials or massages.For this visit I had microdermabrasion with Cherry PeelAnd by far my favorite treatment. Vanessa is awesome!And my skin is so happy
Awesome service would recommend !!!
I been going their for about 7 years GREAT place to go and relax
I had an excellent facial it was mesoeclat Excellent good service from everyone at the spa. happy to return every month
Loved everything about the spa!
Wonderful local place to get some relaxation time!
Awesome experience! I had perminant make up done and was a little nervous. They made me feel comfortable and I realized I had nothing to worry about :)
Always have a great experience with Lorena
I went to the spa because they offered a Groupon. However, I will be continuing to go there (and have) as it was a great experience with Vanessa. It is so nice to be pampered and do something good for your skin at the same time. I love the atmosphere as well and it's so close to home. I didn't think I could find a spa close to home that would offer this ambiance.
Beautiful facilities, convenient location, friendly staff and fabulous service. I'll be a regular :)
Dora is wonderful. She takes time to ensure you are comfortable and relaxed. Great place and great services.
I have NEVER had a bad experience in this place. And my mom and I have been coming here for about 10 years never want to leave
What a wonderful stress free hour! I was treated kindly and was not rushed - making my time at the spa exactly what the doctor ordered. Thank you!
I'm so glad my boyfriend got me a gift card for Mother's Day. I loved the experience, I got a microdermabrasion with Vanessa and she's excellent.
My masseuse Catherine, as always, was amazing!I came in tired and exhausted and I left the spa feeling refreshed! What a big difference a massage can make!Thank you Catherine!
Excellent service. I feel great afterwards.
Above the call of duty! Always very friendly and services excellent I do recommend this place.
Excellent service. I don't go anywhere else for my massage therapy
Vanessa has helped me with my skin, she focuses on my pigmentation problems and recommends what is best for me.
Ms. Dora, is marvelous!!!. I love my facials with Dora, my face couldn't look more radiant, haven't broke out in months, microderm is my favorite and Aveda products have transformed not only my face but I love the TEA. Thank you.
Service is always great
I had permanent make-up done to my eyebrows.They do great & beautiful work! I wouldn't go anywhere else.
All my visits have been perfect! The atmosphere at the spa is serene and inviting!
Yesterday, I had a microdermabrasion facial with Lorena Balensi. Perfect way for me to end a very stressful week. So very relaxing. I dozed off. No hustle and bustle at Balensi's. Quiet, serene, and lush with oxygen-producing vegetation and the soft trickle of water fountains. Today, my skin looks and feels wonderful, and my relaxed state of being continues.
The grounds are lovely, fragrant and relaxing. The staff was courteous and professional. Dora was wonderful and made me feel comfortable. My skin feels great. Would definitely come back when I visit San Diego again.
I love this place! I've been going to balensi spa for almost a year now and I wouldn't go anywhere else. The person behind the front desk always gives me a friendly greeting. I always request Vanessa to do my microdermabrasians because she's the best!
Jean Michelle is such a professional. My eyebrows and eyeliner are perfect and just as I requested. He is meticulous in every way.
This place is adorable. I love the set-up and my esthetician was very kind and helpful with informing me about my skin.
Great great; great atmosphere; great service
I was received back with a super smile from Lorena. She gave me a wonderful facial. Am so glad to be back!
The best kept secret in Chula Vista
Beautiful! Made me feel I was on a relaxing vacation.
Vanessa is very professional and helpful in assessing what my skin needs before the facial. She has a very relaxing and soothing touch.
After looking at reviews for permanent makeup I decided to make an appointment with Balenci Spa. I needed a color correction after my last technician whent MIA. Jean was my technician. After letting him know what I wanted and he recommending what was best, I left with a perfect set of eyebrows that where by far less painful than my previous permanent makeup experience. I am looking forward to my follow up appointment! Extremely affordable quality work :-).
I'm starting to see the results of my facials
i got the membership on my second visit! the staff, the place, and the service is IMMACULATE!!! I cant wait for my appointment next month.. thank you for being so kind and welcoming, Ms. Lorena!!!
Dora is amazing!!!! thank you for having such amazing staff members. Always a relaxing retreat.
Very clean and relaxing.
Awesome experience, very relaxing and incredible customer service,
I had a great first experience. The staff was very polite and both;facial and massage were wonderful.
The experience was easy, comfortable and I love the results. I had my eyebrows tatooed and love it.
I didn't miss my appointment. I arrived 10 minutes early for my appointment with Jean-Michel. This was a follow up for my permanent make-up eyebrows. The woman on the desk didn't ask my name. I saw Jean-Michel and then left.
Very nice and relaxing. I had permanent eye brows done and it was very quick and painless. Great job.
I am extremely disappointed...I had my eyeliner done several years ago and it faded. I was not going to get a discount for being a prior member...that was ok...I loved his work. However, I rec;d a confirmation on 7/27/15 and rescheduled my hours at work with having to work 6 hours less...then drove from murrieta which was a two hour drive with traffic to arrive and have them say...sorry we tried to call you but your appt was cancelled...no empathetic apologies...no customer service extended. If I had cancelled...he would have lost money...and it was not considered the amount of money I had lost while trying to be a dedicated customer....I would have loved to stay as a customer and have referred others here, but so long Balensi......
I had a very pleasant experience and would recumbent to everyone.
Wonderful and professional services. Left feeling very pampered.
Vanessa is awesome!
Balensi spa is one of the best spas that I have gone too. I would recommend it to anyone it's a very clean establishment with very nice Staff.
Everyone is very nice and knowledgeable of what type of facial is best for your skin type and needs. Very clean and relaxing atmosphere. I won't go anywhere else.
It was wonderful experience, Dora is an excellent person she is very well prepared. You have an excellent personal and wonderful environment. Thank you for your amazing service.
Oh. My. Gosh! Best Experience EVER!!!! Walked in with my back feeling really tight and left feeling like jelly. Thank you, Thank you Thank You. Also got a facial and thought it ended way to soon.... I just didn't want it to end. Will definitely be going back soon!
Dora is excellent..
Staff is great, however my last massage with a new masseuse was disappointing. She explained there was a lack of sheets/towels, so I had to use papertowels/tissue for the face rest. Massage was just okay. The flow wasn't there and when I asked her twice to put more pressure she said it wasn't a deep tissue massage. I have NEVER had any masseuse tell me that in over 20 years of getting massages. She said she would do it, but was inconsistent. Loud constant slamming of the cabinet where stones were. She used them alot. Maybe it was the the stress massage, but this appointment was a major disappointment. I will stick to Catherine's stellar services next time.
Dora is the BEST! My microderm facial was amazing, this morning my face was radiant. I love all the AVEDA products too. Thank you for giving me the opportunity of one hour of being pampered, serenity, and amazing staff from walking in to walking out. I recommend it to everyone who asks about my skin.
I always leave there very relaxed. Even though I only went in for a touch up on my eye liner. Next time I plan to have a wrap of some sort.
The spa is beautiful. comfortable and relaxing. i had one of the best facials I have ever had. Vanessa was excellent. Everyone is professional and friendly. The only down side was the drive was a little far for me but it was worth it. I will go back again.
She explained the microdermabrasion procedure to me at every step. The setting was peaceful and I plan on going there for all my facials.
It was a great experience,i joined as a member...:)
Balensi is the best spa on San Diego, thanks Lorena.
This was great. From the time I opened the front door the experience was wonderful. It is a beautiful spa. Everyone was so friendly and nice.
Excellent service like always.
Vanessa did a great job with my eyebrow wax especially since I just had permanent makeup done a week ago. I was afraid to pluck or trim my eyebrows since it's only been a week since my permanent make up was done. She was so gentle and my eyebrows looks great. No wonder she's always booked.
Very nice. Had a good experience.
Very relaxing and a beautiful setting. It was a very nice experience. They offer services that other spas do not. I will return!
I received an eclectic massage from Chrisiina, which was fabulous and a wonderful facial fro Dora. I left the spa feeling relaxed and rejuvenated.
Mary was a very professional and caring person. I suffer from neck pain and miraculously my Nick pain has basically disappeared. I had a very relaxing experience and I Nick pain has basically disappeared. I had a very relaxing experience.
Dora is excellent !
Excellent service, place is very clean :D
I love to visit Balensi. I was so happy.Thank you
My first time visit was very comfortable. The people were kind and welcoming. The facial was average. Very pleasant surroundings.
Dora is the best esthetician I been with. She is a pleasure and does a great job every month.
I love this place and I love the great customer service they have. Alicia has the hands of an Angel!
Best facial experience & quality care I have ever had! Beautifully designed and welcoming place.. Will definitely be referring Balensis to family and friends!
I have gone in for facial and that was fine. I went in for permanent eyeliner and at first it was fine but after I started asking questions he seemed bothered and at some point I was ignored. I called to ask a simple question and he didn't take it well would not even let me talk. That for me is a really bad experience. Plus I don't like the work he did I asked for something and got something different. I regret it completely. I would recommend for other services but never for any work done by him.
Olga was great and provided exactly what I asked for.
Always excellent service and products!!
Experience and service was excellent as usual :). Looking forward to my next visit!
I went in for a professional airbrush tan and the color turned out horrible!! It was not even, it streaked, and turned orange. My feet are so orange , that I have to hide them with black stockings. Some parts of my body had dark, dark huge spots. I will not ever go there again.
Vanessa was incredibly wonderful!
I had the Monaco Dream spa package and it was absolutely fabulous! I can't wait for my next appointment
Relaxing, peaceful, pleasant experience. Always a pleasure and special treat, thank you
JEAN MICHEL IS AN ARTIST! I LOVE MY EYEBROWS. IT IS WORTH DRIVING 1.5 HOURS TO BALENSI DAY SPA.
Super good!!!! Enjoyed every minute my hiding place for sure.
Everyone is nice and professional. Very experienced and knowledgeable and they make me feel like part of their family. Services are Wonderful. I always look forward to my next visit.
Other than some delay in my procedure, Jon was wonderful, very aware of my comfort and did a beautiful job. Thanks.
it is always so relaxing and worth it. Lorena has been great ever since I've gone in, it helps that i've gone for so many years now so they know what to recommend for me and my skin.
I was recommend by Roxanne and she was right I was not disappointed with the result, I feel beautiful . I'm so glad I did follow her suggestion.
I have had two visits and have really enjoyed my time and the convenience of Saturday appointments. Thank you so much for the great experiences with Vanessa. Will be back in May for follow peal.
The experience was very nice.
Place and customer service is very nice but during my facial the girl stepped out while I had a mask on. At other places I've gotten facials done before, the person stays with you the whole time. If I have a mask on they are massaging you in the time being. Leaving the room and coming back is a HUGE distraction and I think unprofessional. Then your so called 1 hour facial is NOT an hour. It made me feel she was rushing and not being gentle on my face
I was extremely happy with the results of my facial! Dora did an excellent job! She is very professional and patient! I Will be a customer for life!
Great service! Wonderful massage and facial! Thank you
Great service !! Thank you
The front desk girls are very kind and helpful. I got my eyebrows done with permanent makeup and he spent plenty of time with me. No rushing. He is very good and very experienced! He has tons of pictures of his work. Also, a great price. I have not one bad thing to say!
Analysa was wonderful! Definitely coming back
Great job as always from all of the staff. Thumbs up
The best massage ever! Alicia did an outstanding job!
My first time here. Moved from North County SD, and still looking for a reputable spa in town. As I have been to other snobby (if you will) establishments in the past, my first impression pulling into the pay parking lot amidst downtown Chula Vista area with construction next door, almost had me regretting my appointment. But walking in, changed my mind. The place had an aura and the receptionist was immediately accommodating. I had Dora as my esthetician. She is wonderful, very considerate, gentle, and provided me a relaxing experience in addition to a great facial. The only reason why I took one star off is that I felt the microdermabrasion potion could be longer. Even with that said, my skin looks and feels better, and I've booked my next appointment.
It is truly an amazing experience. 2 hours of A+ pampering. Balensi has thought of everything. Do yourself a much deserved favor, call Balensi and make an appoitnment to visit. Jean Michele and Lorena, thank you for the exceptional day!
Wonderful & pleasant experience.
Relaxing environment. Location is tucked away in downtown Chula Vista. Only downside is if you're over 6ft some of the beds aren't mobile to adjust to your height. I'd still return
Vanessa is awesome, and the entire spa is beautiful and relaxing....
Amazing Facial, Great Atmosphere, Friendly and Helpful Customer Service. Can't wait for my next appointment!
Great spa! I liked the sports massage I got. It helped relieve a lot of tension.
I always feel great after getting a massage from your spa. Catherine is very good!
Always a wonderful and relaxing experience!
This spa is so relaxing, every one is friendly. I Look to all my appointment
Wonderful experienced, my massage therapist was very good.
I left the spa feeling great and relaxed!
I had a very pleasant appointment. One of the better spas I've been to.
Best decision to get spa membership, my face already shows a difference after 3 visits.
Excellent experience, great customer service and everyone was really professional and helpful which made the services that much better. Ambiance was serene and pleasant!
I loved my massage. I can't wait to go back there next month.
The facial was excellent. My skin felt amazing afterward.
My spa experience at Balensi Spa has always been a very positive and relaxing experience. I have been a member for one year and renewed my membership again because I love this place.
Very relaxing environment. Extremely kind and caring staff.Didn't push their products on me. A big turn off when I go to a spa. That only makes the stress come back that I just paid to have taken away. :)
Had a wonderful massage! So relaxing! I love this place! The massage therapist was great & the receptionist, I believe her name is Gabby went the extra mile to help me out with a spa wish card I was using. Great customer service & wonderful atmosphere:) Thank You! I'll be back:)
Everyone is very kind. Each experience has been very relaxing.
I went for the happy hour Swedish massage last night and Katherine was amazing. I was so released and slept like a baby.
It was so inviting, relaxing, peaceful, gorgeous! I absolutely loved my massage! Kathern is the best! I actually booked another aromatherypy massage with her! :)
So good and relax
Great experience. Very professional and pleasant. I would recommend it. Thanks
As always the moment I enter Balensi's, am greeted and offered some tea or water and start to feel relaxed and in harmony.The facial done to perfection and left feeling pampered and special.
the location is close to CV downtown, As you walk in, you are greeted, and you feel welcomed. Beautiful setting, relaxing and very friendly. I had a facial and upgraded to a peel. I would highly recommend this to anyone that wants to feel special, relaxed and the price is reasonable.
The Best spa in town!!! Friendly staff !!
My experience at Balensi Spa was delightful! I have a fabulous massage with Katherine. She was amazing. I do wish the spa had showers available so that you can rinse off before the massage. Overall, It was a very nice evening!
Vanrssa did an excellent job. I look forward to my regular appointments
I just had a microdermabrasion with cherry peel. My skin feels soft, glowing and clean. Excellent service, Lorena is amazing!
Staff very friendly. Very inviting, calming and relaxing atmosphere. Vanessa has been doing my facials for a few years now and makes certain she uses the best products on my troubled skin. She takes her time with me and explains everything she is doing to make sure I am comfortable. Very kind and professional. She makes me feel very comfortable and relaxed and I am always ready to come back for more service from Valencia spa. Looking forward to my next facial and any other services I may need. Thank you all very much
The spa itself is gorgeous and resort quality, the tea and water are delicious, their line of products they carry are great, their prices are incredibly reasonable (especially if you join the club or come at happy hour), the staff are professional yet personable, and the massages are of the best I've had. I'm pretty sure I will keep going here for as long as I'm alive - they take great care of me :)
There is nothing better than permanent eyeliner! Even on those days that you are in a rush, you look like you took time to look good! And if you are going to get permanent makeup, this is the place! I recommend Balensi Spa to all my friends.
My massage was wonderful. Catherine was exceptional - I was very impressed.I will be recommending her to my friends.I can't wait to come back.
Vanessa was Great as always !!
Wonderful experience! I loved the place so much that I became a member.Very professional and friendly staff. The perfect place to relax.
It was great! The people were very friendly and very professional, I would definately recommend the spa to my friends and family
Balensi offers many spa treatments to choose from. They are very courteous and personable and make you feel comfortable. It's very well decorated and the building makes you feel like you are on a vacation getaway.
Hi,I attened the Balensi Spa yesterday morning and had Kathryn for my spa specialist....I must say it was a great experience...just what I needed.I have been to Balensi several times and each time I come away with a very positive attitude regarding the experience there. I have had different specialist each time but Kathryn was great...I will be back in the future.Lee Harvey
Dora.. was amazing. I had a microdermabrasion and a facial. The place is so calming and relaxing. Love it.. Thank you Dora..lo
Went in on a Groupon for a facial and dermabrasion. Loved it! Make an appointment for a second facial. Great place, very relaxing.
Very Respectful and professional.
Dora was very professional and the rest of the staff at Balensi Spa were too, it was a great experience.
What an amazing experience!!! Will be buying the membership so I can enjoy all they have to offer!!!
Great atmosphere and service
Loved it, Dora was amazing
Alicia was great!
I've been to many massage places and been to Balensi for a couple years now. Last night I got an excellent Aromatherapy massage by Dania She's awesome .. Highly recommend anyone to book it with her.
Vannesa was wonderful! The surroundings and vibe were perfect!!I enjoyed the attention to detail and the quality of care I received. I plan on returning again soon. Thank you so much.
I really enjoyed my microdermabrasion facial with vitamin c. Dora was great and answered all my questions. It was very relaxing and my face was really soft for days. I will be making another appointment but only with Dora!
Very relaxing and as always Vanessa was great very professional
Very relaxing customer service is great I just wish they would have picked at my imperfections more and removed more black heads and unclogged my pores !
I love the ambiance of this spa, very cozy and clean. The my facial was executed professionally with a warm and gentle touch.
Awesome service and great results!
Absolutely love this place!
Had a wonderful first visit to your spa! I loved my facial results, will definitely be coming back!
I had an amazing experience!
It was my first time here, Vanessa made me feel warm and welcome during my facial, definitely coming back again!
It was my first time here, had a basic facial, Vanessa was so pleasant, had an amazing experience, definitely coming back again!
Great customer service!!!!
Very pleased with the service.
It is a very pleasant environment and the staff is very friendly and hospitable.
Very professional and also warm and comfortable.
Very friendly,very clean and excellent service.
Excellent overall service I would definitely go back!
Looking forward to my next visit.
Great and relaxing time. Face looked and felt great after peel.
Wonderful Spa experience!
I've been with Balensi Spa for more than 10 years and they always treat me with kindness. I always feel relaxed and spoiled. Than You Balensi Spa for your services
I enjoyed my first visit. Even though I was running a bit behind, the receptionist & Vanessa were very kind and patient. Made my experience great! Thank you ladies
My sister and a friend have great reviews about Balensi Spa and I must agree. It was a wonderful experience for me! I used my Groupon and went in for microdermabrasion and facial. For the price I paid for the groupon, it was worth it. I must say that Balensi Spa have exceeded my expectations. Dora did a superb job! She was gentle, calm and knowledgable about skin care. Megan from the front desk is friendly and nice. I love the spa's interior decors. It's very clean amd has a relaxing ambiance. I will definitely be coming back again!
Very nice small spa.
Lorena is such a professional that I always trust her judgement as to what type of facial I need. This time she even saved me $30 by recommending this Month's Special instead the service I thought I needed. I love being a member!
Great massage!!! Will definitely be back again!
I LOVE BALENSI SPA, I HAVE BEEN A MEMBER NOW A LITTLE OVER 6 MONTHS AND HAVE NEVER BEEN TO A SPA PRIOR. I HAVE LEARNED SO MUCH SKIN/BODY KNOWLEDGE HERE THE STAFF IS EXCELLENT IN EVERY WAY, LORENA IS MY GAL. SHE HAS TOTALLY HELPED ME TO GET MY SKIN AND MY SELF ESTEEM BACK.THANK YOU BALENSI SPA AND ALL YOUR AMAZING STAFF!!
Super great services .... Jean _Michel is very professional and makes every visit pleasant. I am fascinated with xtreme lashes!I highly recommend them. You wont be disappointed ;)
Loved my lash extensions! They do the best job I have seen on anyone...Service was wonderful... I loved the spa and I am coming back for more treatments.
The best facial experience ever.Had a micro-dermabrasion treatment with Dora.She was fabulous.I will be going back soon.Dora is a outstanding professional in her field, I felt like I had the best Esthetician in the world.This Spa is a beautiful, serene spa with great staff.
Visit was good, dont like it when front end staff are supposed to call you w a quote and never do! Ugh...
It's so nice to go where everybody knows you by name and treats you with courtesy and kindness!
Very relaxing and calming environment. Dora was great and made me feel relaxed and her extractions barely hurt. I only wish that my mini-massage (upper back & shoulders) would have lasted a tad longer, rather than having her leave me to "relax" for 10 min. I'd rather have had an additional 3-5 min vs. 10 min of just laying there afraid to fall asleep. Also, I asked if she could remove my eye make-up (since I came straight from work) and she said she would...I felt her barely glide over my eyes at the beginning, but when I was through and looked in the mirror before I left, it was quite clear that my eye make-up had not been removed...can we say "raccoon eyes"? So just a suggestion, it would be nice if the esthetician thoroughly removed client's make-up before any facial treatment.
Lorena was great as always. Depending on my skins condition Lorena always knows what to recommend to make my skin look healthier and more beautiful. Yesterday she recommended the October promotion which is the celebrity facial Mesoeclat. I was Wowed! With the results. Before i left i scheduled my next appoinment four weeks out ( as i always try to do) but i was so pleased with the results of the Mesoeclat, that i called this morning to schedule another appoinment in just two weeks. The mesoeclat's results were almost immediate, my skin looked brighter, my sun spots diminished and my upper lip pigmentation reduced tremendously. I can only imagine what my face will look like after I complete the five sessions recommended. Thank you Lorena for always taking care of my skin. I will see you soon.
I went to the spa to get a facial but ended up with a microdermabrasion tooLorena also took care of some blackheads on my nose and tzone exoertlyShe definitely gave me a verdict about ny skin type which was oily and suggested better products for my faceI ended up with a cleanser for my face but there was no pressure or sales pitch that I discernedMegan the receptionist was friendly abd solicitious and definitely professional.All in all a good experienceIf only one criticism the microdermabrasion was slightly painful I say this because I've had it done before
This was my first visit to Balensi Spa and it was amazing. The staff was very nice and my facial was awesome. So relaxing and my skin felt great. Highly recommend for anyone looking for an amazing spa experience.
As always perfect!
My son had the facial done by Vanessa, he loved it! His face is clearing up and has another appointment scheduled for his second facial, I'm really happy he enjoyed his first facial and can't stop recommending this place to all our family and friends. Oh by the way tea and cookies were yummy.!
Hidden gem! Very relaxing environment. Enjoyed my facial.
Some of the other reviews I read, said the spa didn't honor their groupons. There was no question at all about my groupon and I thought the microdermabrasion with collagen facial was great! This spa is like a little gem hidden among some smaller homes. I loved the little bungalows in the back, which are the rooms where you get your treatments. Lorena explained everything to me as we went along and I left there refreshed and relaxed.
Beautiful atmosphere. Great service. Relaxing experience.
Had an amazing Swedish massage. They did a great job!
Jean michael is graet! Highly tecommended! Reception area at the time of charge never gave me my credit refferal! Sucks because I have recommended at least 4 people! But it is a lovely place!
Being an Aesthetician myself, I have high standards. I don't remember her name but she was very young. She did not have a firm or good touch and her technique was not at all relaxing. When she performed the microdermabrasion she did not use proper technique at alli, she should of been holding each area taute while working on each area of face. I almost had to stop her as this can be very damaging to the the clients skin stretching it, she was poor in her technique. Lastly during the mask I would of preferred her to massage my neck, shoulders or at least hands instead of leaving the room while my mask was on?? that was wierd. I left her a cash gratuity of 20% out of courtesy b/c I respect that is how she gets paid but I will not be returning. On a positive note, The spa itself was lovely, and pretty, the receptionist was personable and attentive but the service was boring and I walked out without that 'wow' feeling of just getting a facial and a microdermabrasion. Disappointed. :(
Was greeted by Megan by name and offered some tea or water right away. Didn't have to wait more than a minute to receive my facial with Lorena. She did an excellent job. My face felt radiant when I left the SPA.
Superb customer service from the moment you walk in! They always ask important questions to get the most out of your experience. I absolutely love this place. I only wish they gave some leeway to active duty service member's when it comes to canceling our appointments at the last min. Otherwise very reputable!
Great day spa......
Overall a great experience,.
This is my 2nd bad experience here. I won't be returning. The products recommended to me made me break out bad and the male owner was very rude when I asked for an exchange to try something else. After arguing with him, he agreed to an exchange & I was given a $10 credit because it was less than my initial purchase. This time when I came in to buy the face wash I really liked, the receptionist gave me a hard time about using my credit, she said she had to call her boss. I was entitled to that credit. Then she gave me the wrong change back. It took her a long time to figure out what should've been a simple transaction with a calculator. She took so long I got a $38 parking ticket! I am so angry. I will NEVER come back here and I'm sorry I referred my family who became a member here. And I never received a referral credit. I was given a bogus excuse why they wouldn't do it. Nice spa but the WORST customer service I've ever experienced. I am in sales and I know good CS. Now I have to pay a $38 parking ticket because their clerk couldn't count change! I will be posting this negative review on Yelp.
Lorena's facials are amazing. My skin is glowing today. What a relaxing experience. Love going to Balensi.
Very relaxing and clean location.
I always have a great time in Balensi spa. I always feel relaxed after getting a treatment from the great services they provide. The staffs are really warm and professional. Lorena is really nice and helpful. She recommends treatment that she thinks what is best for your skin. She even gives sample of products that is suitable to your skin that you can try at home. And those products are really good. This is really a great place to relax and get pampered!
It's always a great relaxing time at Balensi spa. That's why I became a member. Best spa in town!!
My facial was very nice and relaxing. The esthetician was pleasant. The little dark girl with the lovely hair (I believe her name was Gaby) at the front desk was very friendly and helpful with providing information about the products. I will definitely be back and will be recommending this spa to my friends and colleagues.
I had a great spa day. Can't wait to go back next month!
Great! Vanessa Is very professional and very attentive. Very relaxed and positive experience
Facial was good. Aesthetician was very nice and professional. I can't say the same for my front desk experience. She seemed overwhelmed and impatient over the phone and in person. I felt like she just wanted me out ASAP. I know they were closing up, because she told me...but that shouldn't matter. My background is a plastic surgery/medical spa office and i would never dream of rushing a patient/guest out. A great experience is vital because the competition is too great. For this reason, I will not return or recommend to my friends because I know we can get the same facial with great customer appreciation elsewhere.
I had a wonderful hot stone massage , followed with a relaxing facial. I would highly recommend Balensi Spa !
My spa time was very restful and I am very happy with the results. The place is great and very peaceful. Everyone I spoke with were nice and knowledgeable. I always have a hard time recommending places and things to other people, cause everyone is so different. But I think I will pass this along to others!
It was so sereen while I was waiting for my appointment. I had permanent eyeline applied. Today is Day 4 and it looks great! Of course, the first couple of days, my eyes were still a little iritated, but I followed the Post Treatment directions and have had no problems.
Relaxing, very clean, superb customer service.
Siempre salgo rejuvenecida y relajas!!Gracias a todo el equipo de Balenci Spa
I had a deep tissue massage with Catherine and it was perfect. She is such a caring professional - that's why I keep going back. Thank you.
This Spa is so professional, clean, and the price is right, the big plus is my eyebrows look so beautiful!!!!!!!! Can't wait to back for a facial.
Very professional job on my eyebrows, expertly drawn and tattooed to perfection. Love the beautiful and quiet ambiance.
Dory was very sweet and I loved the facial.
Fabulous! So relaxing and rejuvenating.
I ALWAYS ENJOY MY SERVICES AT BALENSIS!!! IT STARTS WITH WALKING UP TO THE PROPERTY , IT IS SO QUAINT. THE PEOPLE ARE WELCOMING AND MAKE YOU FEEL RELAXED RIGHT AWAY. IF YOU NEED TO BE PAMPERED, THIS IS THE PLACE TO GO. THIS APPT. WAS WITH JEAN-MICHEL. THANK YOU FOR A GREAT JOB ON MY PERMANENT MAKEUP!!!! SEE YOU ALL SOON!!!
I ALWAYS ENJOY MY SERVICES AT BALENSIS!!! IT STARTS WITH WALKING UP TO THE PROPERTY , IT IS SO QUAINT. THE PEOPLE ARE WELCOMING AND MAKE YOU FEEL RELAXED RIGHT AWAY. IF YOU NEED TO BE PAMPERED, THIS IS THE PLACE TO GO. THIS APPT. WAS WITH JEAN-MICHEL. THANK YOU FOR A GREAT JOB ON MY PERMANENT MAKEUP!!!! SEE YOU ALL SOON!!!
As soon as you walk in you feel welcome and relaxed. I ha a microdermabrasion and collagen facial and it was fantastic. Dora was very knowledgeable and was absolutely amazing.
A mini massage on the arms and neck would've been awesome
Dora is great. I like her attention to detail.
Siempre la atención de todo el personal es agradable y cálido, y bueno ayer recibí un facial que a parte de cuidar mi rostro y cuello me dejo relajada y muy satisfecha gracias Lorena!!
It's a nice quiet place with access to parking (just bring your coins, after 6pm free parking). the atmosphere is relaxing at you enter to the facility. I had a microdermabrasion facial, results were okay had better ones. The lady who assist me was really nice, briefly explain the procedure and try to offer a relax service not too much talking which is fine with me since I was ready for the stress free experience. I like it and will recommend it.
Very nice. My eyebrows look awesome!
It was a pleasure to return to this SPA where I am always greeted warmly by Megan, the receptionist. I only had to wait a few minutes for my facial and it was done very professionally by Lorena. I fell asleep during the period when I'm left alone. This showing how relaxing the experience was.
I had an awesome and relaxing facial. Everyone was welcoming and friendly.
I REALLY LOVE THIS PLACE ,IS VERY RELAXING ,FEEL SO GOOD TO WALK IN ,CLEAN AND SMELLS AND SOUNDS ARE AGRADABLES,CUSTUMER SERVICE IS VERY PROFESIONAL AND HELP FULL AND FRIENDLY ,MY MASSAGE WAS EXCELLENT THE BEST OF THE BEST ,I AM DEFINALLY COMING BACK NEXT MONTH , I NEED TO DO THIS MORE OFTEN ,THANK YOU BALENSIS FOR THIS WONDERFULL AND RELAXING EVENING.
The lady who have me my facial was very kind and professional. It was an awesome first time experience!
I went on time and by the time i actually was in the room it was 11:12. I was supped to have a 60 min aromatherapy scrub and it ended at 11:55. I didn't get 60 minutes it was 40 and i truly wasn't happy about that. I did have a nice session though and the place was nice but the fact that it wasn't the full time truly makes me doubt going back.
What a beautiful sanctuary tucked away in west chula vista! Loved my detox wrap treatment!
Nice calming & relaxing atmosphere, very friendly & knowledgeable staff.
Very pleased with my first time experience at Balensi's Spa!
Love your spa, your staff and the amazing facial I had!
Love the spa, the staff & the treatment the facial I got!
Hi I had a wonderful microderm with aloe peel yesterday . The young lady in the front was really nice and helpful . Which in my eyes matters the most when you walk in and when you leave, Vanessa was the one who take care of me and I was very pleased with her , I woke up this morning and noticed my skin looked and felt way better than when I first went in. She talked to me about the sunscreen that I needed but I couldn't purchase yesterday with check because owner wasn't there. I was a little bumped out cause either way they had my credit card information, but I will be back to purchase it was lightweight on my skin and I will grab a few more items under that brand. The place was very unique and cute , well taken care of and attention to detail in the waiting area with the proper lighting and magazines, I will be back maybe once a month.
Very satisfied experience. Considerate & knowledgeable staff. Highly recommended!
Excellent.. Relaxing :)
Excellent in everything!!
Excellent facial, I have never been disappointed.
Very relaxing great staff!
I have been a Balensi return customer for a few years. I have been happy with my facials. On this last visit, the receptionist told me that I have used too many Groupons at the spa and to please stop buying them. When I asked her about the limit for purchasing them she showed me the "one per person" on the voucher. This means to me, one per transaction. It needs to say that it is valid for new clients only instead. I am fine with taking advantage of the happy hour spa specials like she suggested but the way she handled the whole encounter made me feel uncomfortable. This is why I am giving only 3 stars. I was unhappy with the way I was talked to.
I love going to Balensi Spa because I am greeted by my name and always feel relaxed in the beautiful surroundings. It's like taking a mini vacation.
I had a wonderful and enjoyable experience. A slight negative was the strong aroma in the waiting room but luckily it didn't follow into the private rooms so all was okay. The service was first class.
Very good massage. I left very relaxed and looking forward to my next massage.
very relaxing and my skin feels great
Great place, great service.....love it! Than you so much
Very comfortable, serene atmosphere. Everyone was friendly and very accommodating.
Alicia is amazing! Everytime I have my monthly massage I say omg that was the best its always so relaxing.I love balensi spa & ALICIA I will keep coming every month its so worth the membership!
This was my 2nd time to Balensi SPA. My first experience (massage) was so good that I wanted to come back for a facial microdermabrasion. However I came with a Groupon and I don't know if that is why but my experience was a little less impressive-good but not stellar as the first was-I don't know the gals name who did my facial for example, I wasn't given after care instructions, either. My daughter is a member and so I know that should have been part of the service. I gave above average as I believe I got a good facial (this was my first so I have nothing to compare other than my daughter's experience), the girl was nice, but no "extras". However I would come back again.
Receptionist is very friendly. Very nice and comforting setting. Do NOT recommend permanent makeup. I had my eyebrows done and one is set higher than the other. I opted for the shadow type based on the artist's suggestion and it looks really fake. Have not tried the facials or massage, I would possibly try that out.
John Michele is an artiste ! I have recommended him to several people. Terrific !
I am very happy with my "new" eyebrows! I have 4 friends asking for a refferal, 2 have already booked appointments. It's only been a week! My brows are everything g I should have been born with. Jean Michael made my brow line come alive. Beautiful shape, perfect color. I'm very happy and so will be many of my friends once they have let him work his magic. Didn't hurt either, bonus!!
It was very pleasurable, relaxing. Really enjoyed it.
Wonderful service - I keep coming back!
It was great very relaxing full body massage with Alicia and a rejuvenating facial with Vanessa. Already scheduled my next appointment.
Yesterday went to my favorite place for facial and massage, the Balensi Spa in Chula Vista. The customer service is incredible. Not to mention the services provided are the best ever. Don't want to sing the praises too much as I might not be able to get appointments....This is the best place for me for quality, expertise in the field and customer service. Thank you!Becky
I had the best facial of my life!!!! Thank you Dora! She was so sweet and gentle. I will be back for sure. The ambiance is so inviting and relaxing too. Just beautiful.
All of the staff I came in contact with acknowledged me and treated me kindly and with respect. The environment was quiet and tranquil; the therapy extremely soothing and relaxing. Wish I could go on a regular basis.
Great! Excellent! Will return!
Loved my facial!
The best and most relaxing time. Thank you
clean, friendly and relaxing.
Everything is great at Balensi. Such a nice facility, therapists, and receptionists.
This was my first visit to Balensi Spa courtesy of a birthday gift from my daughter. It is definitely a hidden gem in the heart of Chula Vista, the place is charming and the service remarkable! I had a facial by Vanessa and was extremely pleased with her outstanding service, knowledge and results, I will most definitely be going again!!! It was a great experience all around! Congratulations Balensi!
This was my first SPA experience, a gift from my daughter for Mother's Day and it was luxurious in every way. The staff were ready to meet your every need from a glass of herbal tea while sitting in the well appointed foyer, to a relaxing glass of wine while unwinding in the sauna, to a cucumber water after a massage and another few minutes relaxing in the sauna. The patio was comforting, with candles and flowers and soothing music all around-a perfectly stress-less place. The massage itself was just right-working out kinks and comforting, relaxing all in the right ways. I didn't want it to end-so that means I must come back for more. Highly recommended!
I have lived in Chula Vista all my life and even worked around the corner from this little house. I would have never imagined that it would so big inside. It was a great experience. It was clean, tranquil & the staff are very nice. I was very impressed and will definitely be back.
They took me in right away, no waiting. Dora the aesthetician was very gentle.
Vanessa was awesome. I loved it so much I scheduled my next two appoinments! :)
Great relaxing experience. I had a microdermabrasion which included a great shoulder rub.
Was greeted warmly and immediately was able to get into my robe and sit in the Sauna where I waited about 5 minutes for my facial.Lorena, as alway so gracious. Give the best facials! My face was glowing!
I was very happy with the service. Vanessa was amazing. I felt like a million dollars. Thanks!
First, a rejuvenating, cleansing facial with adorable, professional Lorena and then a soothing, therapeutic massage with remarkable Catherine.... can your day get any better????I love Balensi Spa - truly a haven for encouraging relaxation and personal care and repair:)Thank you.
At balensi spa institute, I always get the best facials ever. Lorena always suggests what's the best for my skin and sends me back home glowing. Also, they have really good massage therapists and treatments. I love it and been in different spas but I couldn't change this one. I always come back.
Thank you for a wonderful experience of luxury. I truly appreciate the professionalism and exceptional customer service at Balensi.
Tranquil atmosphere and great service
It's always a relaxing time at balensi spa
I truly loved it but one recommendation while having the mask on for those few minutes a mini massage either neck or arms would be a nice extra perk.
Loved the place
The best spa ever .love it!
I really enjoy my visits! So calming and refreshing. Will certainly continue going for my facial.
I forgot to mention that my aesthetician was Vanessa and she did a perfect job!! I even booked a facial for my 16 yo daughter
enjoyed my facial..it was very relaxing..
I had a facial from Vanessa and it was amazing. She was very thorough and didn't rush through it. The only thing was I was brought back 15 min late and didn't get my full hour. I don't know if it was because I had a groupon. Other then that yes I would definitely come back to Vanessa.
I try to get into Balensi Spa at least once a month. I also like to experience untried treatments as I make up for all those years when I was too busy to spend time and money on self-caring. This month I've scheduled a hot stone massage and a Stem Cell Facial. Two days ago, Lorena administered my first stem cell facial which was quite different from other facials I've had. First, I arrived early to spend time in the sauna which helped prepare my facial skin for treatment. The warmth and quiet also increased my total-body relaxation, so that when Lorena collected me from the sauna, with a fragrant cool, damp cloth to rub down my neck and shoulders, I was well-prepped for her experienced and sensitive hands to softly erase any residue of tension in my neck and shoulders, and, then skillfully cleanse and treat my sensitive face with an instrument that she warned me might initially feel like a slight shock as it caused my facial muscles to move very gently. Actually, the sensation was very pleasing and felt almost like a baby's tickle. My thoughts drifted to pleasant sensations after Lorena applied a mask and left me in solitude to listen to guitar music that perfectly, coincidentally, matched my inner bliss. Finally, Lorena painted a serum onto my skin and I was instructed to not wash it off until the next morning. I felt wonderful! Loren's facials are as relaxing for me as a full-body massage.
How wonderful this was! I even booked my next appt before leaving the Spa. Highly recommend Balensi Spa.
Lorena is very knowledgeable of what she's doing. She is very helpful by giving me all the informations I need. Will be back next month for my next appointment with her.
I have had 2 facial treatments with Dora. She & the other staff I have met are friendly & professional. The environment is so relaxing! I will be back!
Vanessa did a great job! Many people complemented how my face look cleaner and better after the facial.
This is my first body treatment at this spa and I was disappointed. I had a detox body wrap, and it was probably the worst treatment I've had. The therapist was on her phone scrolling through websites and texting while she was doing my foot and leg massage. It was not relaxing to say the least.
I was very satisfied with the service. I most definitely recommend Balensi Spa and continue to be a customer.
I felt very comfortable from beginning to end. Service is outstanding!
Excellent service and great prices compare to other location I would recommend this place to any one who wants clean and safe place to do any procedure done.For this reason I'm rating this place 5 starts EXCELLENT SERVICE.For Balensi Spa. Servicio excelente los precios buenos comparado con otros lugares.Excelente servicios igienico no riesgo de alguna infecion despues de un procedimientoYo recomindo este lugar a cualquier persona que buscque un lugar seguro Por esta razon doy a este lubar Belensi Spa 5 estrellas.
From the greeting to the service was absolutely amazing...we felt welcomed the minute we walked in. Thank you we will come back again!
1st time having a face treatment, wonderful experience, will be back!
Wonderful atmosphere, beautiful grounds and very attentive staff. I had a wonderful experience overall and will be returning. Sorry I didn't know about this hidden gem in Chula Vista sooner!
I came in for a facial with Dora. She was extremely sweet and professional. I loved the hour I spent there. It was the perfect end to my day and I will be back to see her very soon!!
Jean Michele is a true artiste ! He is an expert and very gentle with the application of the eye lash extensions. Remarkably he is always interested to hear my opinions/suggestions ! I have already recommended him to friends and will continue to do so.
I couldn't have asked for a better experience. The massage was phenomenal!
This was the one of the most amazing places I have been to. Not only was it extremely beautiful and clean but it was relaxing as well. The staff is wonderful and the young girl, Vanessa, who did my facial was one of the best. I highly recommended this place to everyone! Beautiful people and spa.
I received the Microdermabrasion with facial as a birthday gift from my brother in law and I was very hesitant about it but I figured I would give it a try. Needless to say, I am extremely impressed! It was not only a beautiful place but the staff was wonderful. Vanessa was the young girl who did my facial and she was perfection. I'm definitely planning on booking more appointments as well as purchasing the beauty products she recommended for my skin type. I am completely satisfied.
Great experience. Will return.
have my eyebrows tattoed they look beautiful and natural.
Very professional, friendly and competent in all areas of their services. Always comforting feeling when I am there. They make me feel very welcome. Jean- Micheal is the best permanent makeup artist. Vanessa is wonderful. All staff make me feel like family.
The ambience is great. Very calm and tranquil. Nora had great hands during my facial.
I loved my micro-dermabrasion session with a facial. Dora was very professional & thorough. I was impressed with the atmosphere at the spa & how relaxing my experience was. I will definitely be back!
There isn't another place like this spa, tucked away in Chula Vista. 5 stars for elegance, staff & services. So many little extra touches. I simply love this place. A great value. Treat yourself to a wonderful experience.
The front desk person, Megan, is fantastic. So from the moment you walk in the door until you walk out the door, you are treated very special - I loved my facial and of course, I will be returning to be so wonderfully pampered.
Amazing alicia is outstanding!! I brought my friend too hopefully she will sign up as a member what a great deal and every month to know you have another appointment is the best!!
Great service. I love this place
Had another awesome sea salt scrub & massage with Alicia! I would highly recommend Balensi Spa for a relaxing, inviting atmosphere and wonderful customer service!
Alicia was awesome! I had a great massage and will definitely be returning.
Alicia is great! She focuses on where the pain is!
I've been to Balensi spa twice now for facials and I love it! Looking forward to trying their other services. Heard the body scrub is wonderful.
Had a very peaceful experience and came out with my skin glowing after my facial with microderm done by the awesome Dora (hope that's it)... I will definitely be back
Very nice and cozy spa.
It was very relaxing
It was my time being there and I love it! The service and environment was perfect! The staffs are so friendly! There are refresh water, tea, and snacks while the customers are waiting. Will definitely go back again.
I had a wonderful experience at Balensis. I'm a regular customer and would recommend any of their treatments to anyone that is interested in excellent customer service.
Great and very relaxing. Vanessa is excellent
I had such an amazing experience. They where very kind and professional and understanding with my needs. My skin feels so amazing and looks so healthy. The only down side is I love so faraway from this location but if you don't mind the drive I recommend this spa to any one how wants to be pampered and needs help with their skin.
Truly the best facials I've ever had!
Absolutely fantastic experience. Everyone was very experienced and knowledgeable.
Had a wonderful facial with Lorena. She is very good at her job. Fell asleep during the 10 minute quiet time and walked out of the SPA totally relaxed, which was wonderful after having experienced a stress filled week. Highly recommend this Oasis in the middle of Chula Vista.
I couldn't have asked for better service!!! 5 stars all the way!!!! think this will be my new favorite place, even though I am 2 hours away!!! worth it!!! thanks <3
First time at Balensi Spa and loved it! Definitely will be back for more facials and other treatments. Vanessa did an amazing facial with microdermabrasion on me, I couldn't be happier with how amazing my skin looked and felt after!
It's a great experience. Customer service is superb. I'm definitely refer it to my relatives and friends.
I love the atmosphere. Just as you walk in, you already feel very relaxed. The staff are very friendly and professional. My massage therapist was nice and really helped me with the areas I was feeling aches and pains. The only thing I have to complain is that I thought the happy hour spa massage was for an hour. In the website it doesn't explain how long are the treatments. I called to confirm and it was mentioned to me that they are for one hour. But my massage was for only 45 minutes. I checked the clock when we started and when we finished. I was a little disappointed with that.Thats the reason why I give this place a 4 for rating instead of 5.But in overall, I was pleased with Balensi.
Vanessa is amazing.. She did a great job, gave me lots of tips. The spa is a very beautiful and relaxing palce to be to destress and enjoy your time them.. Will definitely refer my friends and have already booked another appointment.. The receptionist was also very nice.Thanks Vanessa and Balensi Spa
Dora was GREAT! The only thing I would have liked more would be a little more extractions to get everything out.
I arrived to my appointment and was told I was not in the system despite playing a voicemail received from Balensi confirming my appointment for the day and time at which I arrived. At that time, another client arrived for the same appointment as me. Gaby Barajas was at the front, and it was quite awkward when instead of taking initiative to resolve the issue, she put the other client and I in the uncomfortable position of having to decide who would have the appointment. I found Gaby to be rude and only concerned with repeatedly telling us that the error was not her fault. Her only solution was to offer a different appointment time, however, she made no mention of rectifying the huge inconvenience that would be caused to whomever would need to return at a later time. I would expect better customer service from a reputable business such as Balensi. Upon my departure from the spa, Gaby once again tried to deflect blame on to another scheduler. Again, the issue is not the error. To me, the issue is the highly unprofessional manner in which Gaby conducted herself. I arrived at the spa relaxed and ready to enjoy a facial. This proved to be a stressful and unejoyable experience instead. As far as the facial, Dora did a very nice job, and was much more apologetic and professional that Gaby, even though none of it had anything at all to do with her. As far as recommending the spa, I wouldn't feel comfortable having my friends or relatives risk having the unpleasant experience as I did.
Thank you Lorena for your professional service and personal attention. Balensi Spa is our Heaven on earth….
I love the quaint location and spa.John-Michele explain every detail of my procedure and the after care.He has excellent bedside manners.Excellent, excellent, excellent service.
Had a wonderful, relaxing experience. Looking forward to go back.
Esmeralda gave me an exceptional hot stone massage on Tuesday, 03/04/14. This is not unusual. She always provides an exceptional massage experience -- way beyond being just relaxing. I find her massage is also very healing and therapeutic -- particularly the chakra and hot stone massages. I had broken the middle toe on my right foot and bruised the two adjoining toes. Not only did E. do an outstanding job of working out tensions in my neck, shoulders, and back, she did wonders with my right foot. The swelling noticeably decreased as well as the pain.
Amazing massage Alicia was excellent! I had a 90 min aromatherapy ..I was stress free so relaxing!!
will highly recommend to anyone, one of the best place i've been !!!!clean, friendly and informative staff.
Had a wonderful experience. Dora was helpful and had great advice for me. Thank you.
Always looking forward to my appointments when I get the chance. A much needed treatment for all women! I recommend Balensi Spa because of personalized treatment and cozy atmosphere.
Always come here for the best treatment :)
as always, I had a great experience. thank you for a great service.
Balensi Spa now feels like a second home, where I am able to relax and know I will receive the best care during my facial or massage. I can leave all my cares and spend time in luxury!
I was very nervous at first but Jean-Michel made me feel very comfortable he was very gentle, he has a very steady hand. I had my eye brows, eye liner and liner done all at once. The procedure took 2 hrs. I love the results, but it has only been 15hrs. Although my eyes are a bit swollen I feel no pain. I will write another review after 3 weeks. I would only change one thing, it would be great if they had a portfolio of before and after pictures instead of viewing his great work on the cell phone,
I love your place! It's so charming and my massage was so relaxing! I was extremely happy to get a same day appt as I was in pain and needed some deep tissue work. I really love the idea that you serve tea and cookies:) I will definitely be back!
I loved my massage by Esmeralda. She has strong hands with the ability to give a deep massage. I am very picky about my massages and will be spreading the news about how amazing Esmeralda is! Thank you!
It was a great experience. The service and staff are excellent.
it was very nice, will probably come back. Nice, Friendly and soothing
Nice, quiet massage room. Waiting area should be larger with a quiet place to relax while waiting for apt or after.
Esmeralda did an excellent job on the deep tissue massage I received.
Great experience, loved this place!
Enjoyed environment, very friendly staff. However rooms were cold. Even though have the warming tables, exposes areas while undergoing a full body massage were very cold . My body was tense from being cold
Had a great appointment for massage and facial, very professional but still comfortable for men.Thank you.
the facilities are wonderful, from the decoration the aroma therapy to the calming music.Everyone was very friendly. I enjoyed the microdermabrasion. First they clean you face thoroughly and then do the procedure which left my skin feeling great.
Vanessa did an amazing job on my micro dermibrasion facial. Very informative.
I was expecting a day of total relaxation...This was my first time at Balensi. My daughter gave me this certificate as a gift and told me that I could spend time relaxing in the spa following my massage. The massage was good, however, I felt rushed to get out and didn't have time to lay back and enjoy the moment. My massage therapist told me to get up and get dressed and she would be outside with some tea. After rushing to get dressed, she guided me to the reception area to pay. I asked the receptionist if I could go out back to the spa area to relax and she said that I had to pay extra for that service. She was not very personable and had an attitude. I could understand them rushing me if the spa was busy however, there was no one waiting for services. I told her that my daughter had explicitly informed me that when she purchased the gift certificate that all use of the spa was included. I was very disappointed and would not recommend this spa to any of my friends. New customers should feel welcome and appreciated.
Thank you so much.The body scrub and massage were wonderful.
It was awesome. Lorna was amazing and very knowledgeable. Can't wait to come again
Esmeralda's hands are amazing!
Had the microdermabrasion with Lorena and it felt amazing. Room was very relaxing which I then became very relaxed. Highly recommend Balensi Spa.
I had my first facial at balensis spa on Saturday and it was awesome! The place was inviting and the staff was very friendly and attentive. I highly recommend this place. I will definitely be going back. It has been three days and my face feels soft and looks radiant! Thank you Vanessa for an awesome experience!
Amazing facial with Vanessa! Definitely my new favorite place and I plan on getting a membership:)
I love the relaxed atmosphere and friendly personnel. They are anxious to please and want to makesure I was satisfied.
I had a microdermabrasion with collagen facial and I love it! My face looked even and had a beautiful glow. I highly recommend this spa!
What a wonderful experience Lorena is so knowledgeable and has a variety of facial treatments! I love this spa!
Massage was great as was the atmosphere. Very professional and relaxing.
Jean-Michel and his wife Lorena are always welcoming at Balensi Spa....tremendous expertise to share. Jean Michel does my lash extensions every two weeks and I wouldn't go with out them. He is an artist in the way that he applies them....I am so relaxed while he applies them that I fall asleep ! Highly recommend Balensi Spa.
I love it! I will highly recommend
Vanessa gave me a facial which felt wonderful and my skin look so much smoother afterwards.
It was bad
I had my eye brows done their it was so ugly I looked like the rock
The best in Sd
My facial was wonderful! Thank you so much.
This was a very positive experience because of the friendly, calm, clean (sterile equipment), and overall high customer service atmosphere..
I was late, but still took me and provided excellent service.
Me gusta mucho ir al Spa ya que se siente el calor humano y el deseo de que una disfrute su masaje y/o facial .
From the moment I walked through the door I felt welcomed. Ensuring a positive experience was a priority for the lovely gracious people I encountered at Balensi, and my experience was positive! The treatment was individual, conducted in a room with a completely tranquil ambiance. It was the most relaxing hour I have had in ages and I highly recommend a visit to Ballensi as the perfect way to treat yourself to the most relaxing pampered hour ever!
I loved it and will be back!
Loved every minute of it. Vanessa was so amazing and gave me such great tips for my skin. Definitely going to come back!
I purchased a Groupon for a Microdermabrasion with Vitamin C or Collagen Treatment. I arrived early, changed into a robe and slippers in the spacious dressing room where I locked up my personal belongings in one of the lockers provided. Staff member Megan brought me some warm, spicy tea and escorted me to a small sauna in one corner of the outdoor courtyard off which the individual treatment rooms are located. Being a cool, windy afternoon, the sauna felt marvelous. I meditated silently until the esthetician, Lorena, came to escort me to a private facial treatment room. She had a warm eucalyptus scented cloth with her. I used this to refresh my head, neck, and shoulders, while Lorena exited so that I could disrobe and slip under the sheet of the treatment table. She knocked before re-entering and started the treatment. She told me that my skin was too sensitive for the microdermabrasion, so she was going to use the diamond peel instead. Having had a microdermabrasion with some one else, I knew she was making a knowledgable choice for me. The micro had left scratches on my skin. The diamond was more gentle and I could feel this -- a very pleasant sensation and very relaxing. The collagen mask was soothing and there was sufficient collagen for Lorena to massage it into my neck, upper chest, and shoulders. She then told me that she would leave for 10 minutes while I relaxed and let the mask sink in. When Lorena returned, she removed the mask. I was so relaxed and my face felt like it was glowing. Lorena left and met me in the courtyard with a cool glass of water after I redressed. I so enjoyed this one-hour of pampering that I purchased a gift card for my sister who has never had a peel or facial. I think she'll love it as much as I did!
The service was great. Polite staff and nice atmosphere.
I was very stressed from things going on and decided to go in to balensi spa for a hot stone massage. I left there feeling very relaxed and loved the massage I received!
It was my first time and I really enjoyed the experience. I was a little nervous but that went away real fast. I can't wait to go back :)
From the moment I walked in, I felt comfort and relaxation. I would definitely recommend someone to go here. The location itself makes it feel amazing. I can't wait to go back. :)
Muchas gracias ya tienen en mi una calienta enamorada y cautivada de todos sus servicios!!!
Fantastic facial yesterday! I had the Microdermabrasion with Green Tea Masque, and my skin feels wonderful!
Staff is very professional and polite. However, the service fell below average. I had the microdermabrasion with collagen. I saw Lorena who is the owner of belensi. She's nice in all but the service was not great, I've had microdermabrasion before, so I know what to expect. It was too quick and when I got home I noticed I had a significant amount of blackheads. I had to go to the market and buy blackhead removal. The service was poor and I will not be recommending it.
The micro-derm abrasion with pumpkin peel is exactly what I needed. My skin felt so soft and clean and looked much healthier when I left.My only concern was that I did not plan for that service and would have liked someone to point out that the micro-derm portion was not included in the monthly special (pumpkin peel). So I was not prepared to spend what I was charged.
I had a wonderful experience here. It was my first visit, and I was made to feel very welcome. I was relaxed immediately upon entering the spa. It has a serenely intimate feel about it. The staff was friendly and professional. I had my first experience with microdermabrasion and a wonderful facial. A cup of soothing hot tea awaited me after the treatment was concluded. I left feeling like a new woman! Keep up the great work....I will definitely be coming back for another chance to be pampered.!
The facial was fine, but I was unhappy with her putting a mask on me, then telling me to relax for 10 minutes while she left the room. Every facial I've had always included at least a hand massage, and often a foot massage as well during that time. Leaving a customer to "relax" for 10 minutes seems likes. Poor use of the time we paid for.
The setting is inviting and most relaxing at Balensi Spa.Great customer service and courteous personnel. Very attentive to customers' needs.I would most certainly recommend this great Charming place to my friends.
I enjoyed a great facial. Very relaxing. Very friendly staff.
Great atmosphere.... Relaxing! The service is really good from Megan to Vanessa. Vanessa was really helpful in giving an advice when I asked her what product I need to use for my skin. I just wish that she or anyone in the spa could help me to choose what proper service I need to avail for me to attain my goal.. Which is to get rid or lighten my acne scars. Overall, I'm happy in Balensi's great service.
I purchased a groupon for a microdermabrasion and enjoyed my service and customer service was great. I would go back and refer friends and family.
Great place, i love how my lower lashes turned out to be
The product used for my facial was excellent. The esthetician was very friendly and made me feel comfortable.
Nice staff, cozy place
As usual, this was a great experience. This was my first time to have services by Vanessa and she was great. I always feel special when I am there and very pampered when I leave.
Esmeralda is The best! I Love The personal Service and The quality in products.
I loved the building atmosphere, the rooms were the massages are given are very cozy, the relaxation music and specially the massage I got from Esmeralda. The happy hour prices are very good, this is a good idea of having happy hours specially for people who can not afford the regular price! I loved it, thanks!
Great service. Courteous, professional staff.
I absolutely love this place. What a hidden gem! If you are wanting to relax, escape and get some TLC try a facial from Lorena.
Vanessa is wonderful. I appreciate how quiet the spa is during the treatment.
Lorena is awesome!!!
Vanessa was wonderful and very professional! I loved the atmosphere of the room and had a very relaxing experience. I will be returning next month!
Lorena was wonderful and really help me understand my skin.
I am always welcomed by name and with a big smile. Also, if time permits I can enjoy the Sauna before my treatment, which relaxes me.
I received a deep tissue massage from Esmerelda. She is awesome. I always have such a positive and relaxing experience at Balensi.
Lorena was great! I noticed a major difference in my skin the day after I had a facial and microdermabrasion done. The salon is really cute and home too. I'm planning on going a few times a month from now on.
I loves the facial and will be returning for 3 more of the mesoeclat with Lorena. I was a bit disappointed in my massage...wish Arlene were back!
Good service. Nice staff, nice environment
The facial was high quality and I was very satisfied with the service and venue. My only recommendation would be to add a hand and foot massage to the facial instead of just relaxing for 10 minutes in the room alone.
The best massage ever!! Wonderful experience. Very relaxing!
I have been wanting to make an appointment for a long time. The facial was exactly what was expected. Lorena has great skill in making you feel comfortable and relaxed.
Vanessa did a great job with the facial.
Everyone was welcoming and professional. My appointment was comfortable and timely. Left with a great facial.
I was very pleased with my experience. I saw immediate results.
My visit to Balensi was excellent !!! The microdermabrasion was a wonderful experience. My skin really needed it and I loved that I was able to relax and enjoy it.
I have been to Balensi Spa on several occasions, they are always professional and polite. The facilities are clean and serene. Easy street parking and a huge lot right across from the spa. I also like that you run on time.
I had a Groupon for microdermabrasion with enzyme peel. Vanessa was wonderful and answered all questions and provided treatment tailored to my skin type. Thank you!
What a treat! I have never known a more knowledgeable skin care specialist than Lorena. With the Balensi spa treatment I have kept my skin younger looking without invasive treatments or surgery with the facials that Lorena has recommended. The spa is relaxing and the staff very helpful. This is a treat or anyone!Dianne B.
I treated myself to a wonderful mango peel w/ facial and a one hour massage. Vanessa does a lovely facial; she is gentle and thorough - adding a wonderful shoulder massage. Esmeralda gave me a fantastic massage - her hands seem to be drawn to my problem areas ensuring a relaxing, rejuvenating hour.
A great experience without a doubt, great customer service, careful and thoughtful staff.
Great service, treatment was wonderful! Everyone makes you feel welcome.
Awesome experience. Very soothing and relaxing. Professionalism of staff is wonderful.
Absolutely a wonderful place for relaxation, beauty and well being. An exceptional staff with great service. I continue to visit the best spa I have found!
Very good & professional service.
Vanessa is AMAZING !!!! I'm getting a facial every month from now on !
Great Facial and amazing service!
It was beyond amazing .
Very professional staff, beautiful and very clean office. My eyebrows look beautiful, this is definitely the only place I will have my facial make-up done. I've also had facials done and they very relaxing best of all is that every thing is herbal. They also have products for sale. Very relaxed when I leave.
the best place to relax and feel like a new woman!
Great massage. I received the deep tissue massage and had a lot of knots in my shoulders. Felt very relaxed after my massage.
Lorena is amazing and always does the best facials. I had a lifting celebrity facial. She never disappoints me. I'm so glad I found this place.
Very pleasant experience. I received a great facial and products. Very knowledge, will return again soon.
professional staff, beautiful setting, and the results of my facial were amazing!
I came 15 mins early for my happy hr massage 5pm appt. The service didnt start until 5:07. I waited again for the massage therapist for another 5 mins since she had to get stuff. The massage ended at exactly 6 pm. I booked for one hr massage and only got 48 mins. I was still in pain and not satisfied with my service but I still gave tips as a courtesy. I've waited and still didnt get the full hr I paid for. the massage eas not even that good. Not planning to.have another one for lousy and expensive massage.
I had schedule an appointment the day before my wedding for a facial. Since I was busy running around and with traffic I was late. The receptionist mention to me that since I was late the person that was going to do my facial had left but that she was going to schedule me for the following week. I mention to her that the main reason I wanted my facial was for my wedding. I left disappoint but before I got to my car a women follow me and told me that one of the esthetician had a cancelation and was available for me. I was so Happy, Vanessa made me fell relax and comfortable. I will definitely go back and will recommend this place to anyone.
I love this spa. Very relaxing. Every therapist is amazing.
Loved my massage with Esmeralda. I have not had a good massage like this one for a long time.
Vanessa is so sweet, I love her facials!
Vanessa was very professional and sweet. They were quick to answer any questions that I had and provided great service. I would definitely recommend and most importantly I plan to return.
I Love Balensi spa, they provide the most awsome facial, and permanent makeup.I recommend it highlyDorothy
I had such a relaxing time at Balensi SPA, I was very happy with my Microdermabrasion, my skin felt and looked beautiful and healthy after my treatment. Very professional esthetician and calming environment. Worth to try, I would definitely recommend Balensi SPA to my friends and family!
This was my second time and still LOVE the atmosphere, building and courtyards. I had chemical peel (very gentle) and microderm facial & Vit C mask with Vanessa and it was GREAT!! She was so detailed and thorough it made me comfortable with all unknown steps but she was also VERY relaxing with the shoulder massage, quiet time and music. I felt 10 years younger !!
I have been to Balensi a few times for a massage and after every time, I am so relaxed. The service is excellent. I always feel like I'm in another place when I'm there.
Great Service. The staff are very nice and installations very comfortable.
very helpful and rehabilitating to my need areas. staff was pleasant and courteous.
Peaceful atmosphere, professional and caring staff, excellent quality on eyeliner tattoo.
I was fully satisfied with my microdermabrasion facial. My face feels wonderful and the atmosphere at your spa was extremely relaxing. I also appreciated the product knowledge my aesthetician had.
This was the first time I had a massage and Esmeralda was very professional, I had a very good experience that I even got a certificate for my sister. We'll be coming back soon.
Once again, i had one of the best massage ever :)
First time at Balensi was a great experience. Had chemical peel and I'm loving the results. Definitely going back.
HI Jean Michele and staffAs always it was a great experience. Jean Michele is very talented and knowledgeable and Leah is just the best receptionist !Thank you !C F
It's cozy, it's warm, it's private. You'll find it relaxing...unlike big spas where it can be impersonal.
Great find :)
What a lovely experience. I'm so glad I treated myself to permanent eyeliner! The spa is beautiful, serene, very clean and everyone is so nice. I wish I had scheduled a full day of services because I really didn't want to leave. I'll be back. Thank you so much for a wonderful afternoon and a beautiful result.
Absolutely perfect, all very friendly and excellent service!Thank you.
Great experience! Most relaxing. Esthetician very knowledgeable and explained process all the way throughout.
For the past 2 yrs I have had a great experience @ Balensi Spa. They have always made my feel welcome and pamper me like a queen. Jean-Michel and Lorena Balensi and their team are professional, experience and cordial. I highly recommend Balensi Spa.....Maria-Elena Castellon
It was very good and it actually helped. The place was really clean and relaxing.The only thing was I don't like being in dark spaces but the rest was great.
I was very pleased with my facial, the time, the friendliness and the attention that was given to me. I was not too please with the person at the reception area. Not as friendly as your other employees.
The building is AMAZING inside and out (front & back) !!! A 110 year old home that has beautiful landscaping, fountains & patio furniture. The inside is soft, warm, comfortable & tranquil in every corner. Small and cozy instead of huge, modern & cold !!Lorena (the owner) was so detailed and knowledgeable and helped me with my recent breakout. Can't wait to go back for a relaxing spa facial !!!
The building is AMAZING inside and out (front & back) !!! A 110 year old home that has beautiful landscaping, fountains & patio furniture. The inside is soft, warm, comfortable & tranquil in every corner. Small and inviting instead of large, modern & cold.Disappointed that I didn't get a full hour for my facial on a Friday mid-afternoon, but Lorena (the owner) was so detailed and knowledgeable and helped me with my recent breakout. Can't wait to go back for a relaxing spa facial !!!Leah is a great manager and very courteous & detailed but a little too professional. I didn't feel like my many questions were answered with empathy but I did have alot!!
I liked my first time experience. Semi relaxing the only thing that was super duper annoying was the music. I think the connection was not good and it was breaking and cutting off the whole time. It's hard to relax when you have music that keeps breaking every 5 seconds. And the room I was in was very hot
I was quite impressed with the service. I had a massage that was well executed.. I will be back.
What a breeze to schedule an appointment! Gabby is so sweet and professional. She delighted me with a little tea as well!Lorena was very diligent with her work during my microdermabrasion, skin consultation, and vitamin C treatment mask. She explained what she was doing with her elegant and calm voice and gave me exemplary service. The ambiance is a hidden jewel in an area I would never expect.
Just what I needed at the time!
I am happy with my experience but i have to see how long it last. I wll able to give more after Dr w months.
Had an amazing, relaxing experience for pre wedding day pampering. This place is a hidden gem! I would definitely recommend this place to anyone who is looking for a relaxing experience.
Esmerada was great!!!!! Wonderful massage, very relaxing! The only change I would suggest is that during an aromatherapy I wish Ii could be smelling more aroma, I only smelled it at he very begging and a little close to the end. A next time I would better try another massage sine there is almost no aroma. But Esmeralda did a great job!!!!
too early to tell... will be happy to rerate in 3 weeks when I have a follow up appointment to see if eyeliner stays on and is as expected.Not real close for me to go regularly. I live in North county.
Great service! My 2nd time going and I will definately be back !
Enjoyed my experience at Balensi spa very much, everyone was very nice, especially, Leah, she was very friendly and informative, I went for the permanent eyeliner and it came out beautifully.
Since I found Balensi Spa I have not gone to any other spa. The service is excellent, the atmosphere is comfortable and the staff takes their time with your questions and in helping you achieve the best results from whatever service you are having done. Oh, and along with Happy Hour Specials, monthly specials and referral rewards, they frequently have Groupons as well.
I am a "regular client" of Balensi Spa, and can not think of existing without the permanent makeup that makes daily life so much easier. I can wake up with a fresh look, and do not need to battle the eyeglasses to see to put on my makeup. I add a little mascara and eyeshadow for special evenings, but for the most part, I am ready to walk out the door within minutes! Two more members of my family also are clients, so you know how much we all love this place!
I had the special of the month and was very pleased! The staff was friendly & knowledgeable! The spa grounds are very lovely & very clean as well ??
As always very happy with both my massage and facial. Everyone there at the spa are just great. Love the monthly specials!
Truely Super great this is what I really needed. Esmeralda was super great overall service was great
The spa is really beautiful and relaxing. The treatments were excellent the ladies that do the massage and treatments outstanding the only thing is that prices are a little expensive, specially because we went on Saturday morning and there were no specials, but other than that it was a great experience.
I enjoy my visit!...
It was a relaxing experience!
O-o-o, I go the stem cell facial and it was great! You could actually see the change in my skin immediately. My skin looked smoother and younger without having an actual face lift. You should definitely try this one. Every time I leave Balesi Spa after one of their treatments people tell me how my face glows...and trust me, I am no spring chicken!
The spa is beautiful very peaceful and the staff are very freindly and ansered all my questions
This facial was all inclusive and felt great, but did experience some stinging and then later saw many red marks on my face. These seem to be disappearing, though.
Great place to go and have a moment of relaxation and feel great! Thank you Lorena and spouse you were great!!!
I love Balensi Spa. It is a beautiful place and has a wonderful staff. I have been there several times for various facials and have also had my eyebrows and eyelids tattooed. Although, I was very nervous about getting the permanent makeup, it was the best thing that I have ever done. They offer monthly specials, so I would recommend that you check out the deal of the month before booking your appt. If you are looking for a quiet, beautiful place with a friendly and experienced staff, then this is the place to go.
Jean Michel was wonderful!!! Such a nice relaxing place with top notch staff as well :) Love my new permanent eye liner!!
My experiance at Balensi was relaxing and the friendly staff made me feel welcome. I will definatly be a returning client and will refer my family and friends to the spa. The charictoristics of Ms. Balensi was professional and knowledgeable. I was impressed with her calm demior and kindness.
I have used several Living Social and Groupon coupons for spa services. Balensi Spa is my favorite. Also, I have had a lot of facials at salons and there was always a lot of noise from other parts of the salon. I love how quiet and relaxing Balensi Spa is. I will come back and I will tell all of my friends.
I have always enjoy each and every treatment a this spa, it is like going on a mini vacation. the results always exceed my expectations.
i have an appt for facial & i thought that my appt was at 3pm.i called them that i was on my way and the receptionist named Lea/lia whatever,who answered the phone said that my appt was at 2pm and i missed it.i missed it and i get charged for it.i asked her if i can have it done for at 3pm since i thought that my appt was at 2pm and she said that they are fully booked ,i asked her too if i can resched my appt and she said "NO".i swear they have a really BAD CUSTOMER SERVICE..they should give their customer a reminder call & i asked her if she can give me a one time courtesy and not charge me since i really thought that my appt was at 3pm..and still she said no because the system charge me by the end of the day not her.and i even told her that when i called to booked an appointment she didn't mention about how it works that there is the same fee for cancellation..and then again she said that it was clearly explained to me when she talked to me.REALLY???if youve told me that im not gonna argue with you.and when i asked her that i need to speak to a supervisor wow she said that she is the supervisor.LEA/LiAH was really unprofessional.she needs to improve her customer service.iM GONNA TELL ALL MY FRIENDS AND RELATIVES NOT TO GO HERE.REALLY BAD EXPERIENCE
This was my first time at Balensi's, and the first time to have permanent make up applied. My experience was beyond my expectations! The atmosphere and staff were very helpful and friendly. Jean-Michel totally explained the procedure before beginning. I am very pleased with my upper and lower permanent eyeliner! And there was no pressure to buy products or to do more than what I had wanted done. My entire experience was something I would recommend to others. Thank you again for a wonderful first time visit to Balensi's!
Really you are asking me how was the service! When you charged me for an appt I couldn't make!!!! I think the first time was bad after having me shower with freezing water and I waited 2 years to come back give it another try and you charge me for services I did not received! You guys are the worse!!!!!! And since I can't get the review done without putting a star I'll just put one but really you deserve nothing!!!!!
excellent facial with Lorena. I look forward to more !
Best massage ever
I had the permanent make-up applied to both my upper and lower eye lids. The procedure was painless and I was treated with the utmost of care.
Very friendly staff and relaxing atmosphere
They are the best!
Esmeralda was great, she explained everything and me feel comftorable.
jerry ortiz this time was much better than ever thanks esmeraldaortiz family.
The best spa in San Diego! Massages and facials are wonderful and staff are extremely professional.
Vanessa was amazing! This spa makes you feel like you're in a whole different place. Very clean, nice bungalow looking rooms, and staff is very welcoming.
Arlene is a great professional employee! Your business provides a wonderful service and I truly look forward to my appointments with you. Thank you for being with us in Chula Vista!
Facial- very good service from Lorena, front desk (leahana i think ) was terrible snappy And rude And i am nice cause if i wasnt we would have had a fight
great service,clean and very professional
Service is excellent. Vanessa is very good and very nice. In fact I signed up for membership.. I will be returning routinely.. Thank you for your service
Another day in paradise. Wonderful, much needed decadent indulgence. Thank you Vanessa.
I am visiting again from the East coast, and this time I brought my Mom. WE love the spa and all the employees. WE will be back. Thanks for the great care and customer service, you ROCK! Our skin looks better and better.
Excellent service1 Thank you Vanessa
My over all experience at the spa was excellent. The staff are pleasant and the environment was relaxing
OMG! As soon as I walked through the door I knew it was going to be a special treat. I went in on a Groupon Microdermabrasion treatment.The receptionist first offered me a cup of delicious tea, like none other I have tasted before. (I also grabbed some delicious cookies that were set out for the clients). The microdermabrasion was quick and painless. So relaxing I fell asleep. They had to come back and wake me up! LOL ~ God knows how badly I needed it. I felt I was treated to the fullest, for the price I paid; and, I look and feel younger too! Thank you...Can't wait for the next special!
Great service and professional environment!
One hour at Balensi Spa is the best thing that I do for myself. Pampering at it's best. The owners and staff are welcoming - tea & cookies waiting for you there. Thanks for another great experience this week. I plan to visit more often
Absolutely the most relaxing hour I've had in ages!
The spa is absolutely wonderful. I would love to receive treatments monthly. The staff is great and technicians are extremely amazing and professional.
I loved everything about this spa! It was easy to get an appointment the same day, the place was tranquil and clean!!! My massage therapist was wonderful...great overall experience!!
Very nice staff and nicely decor place makes you feel like you are in a posh spa in Guadalajara
Very good atmosphere. Lorena was very knowledgeable about my skin type. She gave me good skin care tips for home.
I love the atmosphere and knowledge of the staff...
My treatment was so relaxing. Thank you
I have been coming here for years and love it! when I leave after my treatments I feel like a new person and my mind,body and spirit are back in balance.
Lorena is the best
i was greeted by name by various of the lovely women working there. Received and excellent facial and given a lot of information about further treatments and privileges that I have with my membership.
Couldn't ask for anything better! So relaxed and glowing :)
This is a beautiful spa. The environment is soothing and very relaxing. I usually feel very comfortable when I get procedures done. This time I felt that Michelle was agitated and showed it by his tone with me. I guess I didn't follow directions correctly. With that said, I will continue frequent Balensi Spa.
It was a great experience the place was clean and the the staff was great.
Very Professional, informative and patient environment.
First time having a facial at this spa, the deal was great and so was my facial. I will be going back.
My experience at Balensi's was wonderful. The spa is very cozy and clean. Loved the collagen facial. I can't wait to go back.
Good service . Nice environment, smiling staff
Excelent service. Gracias Vanesa you are the best!Martha
Atmosphere was very relaxing. I had a chemical peel (pumpkin) and micro-dermabrasion treatment. My face felt very smooth and soft after the procedure. I loved the shoulder and neck massage...it was a nice bonus!
Another great massage at Balensi, this time the sports massage. The receptionist was prompt & friendly as usual, and the massage tech as well. She used perfect firm pressure, and she was careful as she stretched my arms & legs. I left feeling totally relaxed & rejuvenated.
Dreamy, relaxing and great!
el ambiente es armonioso y muy confortable, y el trato es amable y muy cordial.
Very nice & very relaxing. I'm glad I'm a member...I can come once a month.
Believe it or not my FIRST facial and enjoyed it very much. My skin felt wonderful and looks smooth.
This was a wonderful experience and would recommend it to anyone. The husband wife team were very professional and went out of their way to make my experience special.Thank you!!!!
Jean-Michelis a lash extension artist. I appreciate his expertise and his willingness to listen to my requests. I also enjoy the people and the amenities at Balensi spa.Thank you J-M !
The location is just right for me, close to home. The building and spa rooms are very nice and relaxing, and the price of my happy hour spa was perfect, who can pass that up. I had the swedish massage and it was very relaxing.
Great service, and a relax ambiance!!!
very nice staff. explained thoroughly slightly uneven tan. i would go back for sure
Balensi Spa is the best! The receptionist was friendly and professional, and the atmosphere was very pleasant while waiting. My chakra balancing massage was excellent; the masseuse was experienced and very knowledgeable about the aroma and massage. I would recommend Balensi to everyone, and I will be making a return trip next month.
Wow! Your spa was like an oasis in Chula Vista! Absolutely beautiful! My massage was FABULOUS! I can't wait to come back. I only wish I had spoken up about the temperature in the massage room. I was a little cold, but I was too relaxed to open my mouth! The best hour of my week! I'm looking forward to trying other services your spa offers! Thank you for a wonderful experience!
Had a wonderful Chakra balancing massage. I felt so relaxed afterwards, I didn't want to get up and face the world!
Vanessa was great again. So relaxing!!
The warm, welcoming atmosphere was a delight. Service provider thoroughly explained the process and was attentive.
Pleasant atmosphere, professional, thorough in explaining the technique and care of my new eyebrows. The only regret is that I did not have this done sooner. No more spending 20 minutes trying to get my eyebrows drawn on every day - Yahoo!!!!Definitely would recommend to anyone wanting to have this procedure done.
My appt was changed w/o noticed (since the only person I went to during my visits was Lorena). (BTW they charge a fee if YOU cancel appt.) They changed my appt w/ another person I didn't know. Never been serviced by her, I was reluctant to go w/ my appt. Upset, I went ahead with the facial. I didn't know when I would be able to return. The service was ok, not like my prev appts. Days later, I saw they didn't give me the loyalty points that they award for being a loyal customer. They gave the pnts to another customer that had the same last name. A few days later, I called so they could correct (Michel) their error and to my surprise the owner couldn't understand what I was telling him. After explaining it to him several times, he got upset and rude. I guess he doesn't like that I was pointing out their mistakes. He said I had a bad attitude/rude at my last appt. I told to him that I had a right to be unhappy that they change my appt w/ someone else w/out being notified. They charge a lot for their service + 18% service tip, and I was only attending their spa because of the rapport I had with Lorena. I will never go their again. Lorena had explained to me that business had slowed down, now I know why.
Enjoyed the experience very warm and welcoming
I went to Balensi Spa for a massage and had a fabulous experience! The place is just beautiful and the staff went above and beyond my expectations. I will definitely be back for more treatments.
I always go here for my Endermology. Its the best and its worth it.
Jean Michele is a wonderful, precise and professional artist with eye lash extensions.
This spa offers the best professional and expert services with class. I loved my happy hour micrdermabrasion with vanessa.
I just heard that my most favorite master of beauty ever is now working at Balensi's! Hiba is a dream come true. I was a lifeguard for 14 years and my skin was awful until I met her...and since I live in Eastlake, I now can see her more often! Great choice in hiring this one! See you soon!~
Received wonderful treatment and attention.
After a toss and turn sleep worrying about my permanent liner appointment, I was more than pleasantly surprised with my experience and outcome at Balensis. Not only did it not hurt , I actually almost feel asleep. The Spa is a well thought out design from the paint colors to the music and the sheets. Thank you for my beautiful new eyeliner...looking forward to new brows!
I had a great experience. I would recommend a facial to anyone who would like smoother and brighter looking skin.
I have been coming to this spa since 2010 and will continue. It has greatly controlled and improved my acne and acne scars with there fabulous peels and products. I love Lorena she is very knowledgeable and great at what she does. This spa has restored my face which has restored my confidence. Thank you so much Ladies!
amazing experience as usual. Vanessa was great. Very peaceful, relaxing environment, and their tea is delicious!
Thank you so very much for making my visit with you so memorable.I was treated with such care and attention to detail, I felt like royalty.It is always a pleasure to be with people who enjoy what they do andhave made it an art. A spa day is a gift of love to oneself.
Thoroughly enjoyed everything about this experience. Ambience, warmth, good service, highly recommend massage experience!
Everyone was so nice and the experience was amazing. I felt relaxed, the treatments were done with expertise, and I would highly recommend this spa!
Peaceful, very relaxing place to unwind and be pampered. The staff are wonderful, especially Jean himself. Thank you for the superb service.
I loved the treatment rooms and the service overall. I got a microdermabrasion with facial and my face feels nice and soft. The music could've been a lil more tranquil but I was relaxed after the shoulder massage :)
My permanent eye makeup applied by Msr. Balensi came out perfectly! He is artistic in his application, my eyes look so pretty & alive after the treatment! I would highly recommend this service to others! I am considering going back for permanent eyebrow makeup!Thank you Balensi Spa!
This was the best facial I've received in San Diego. The space was such a sanctuary and Lorena knew exactly what my skin needed. My skin has never looked better and this was after just one treatment!
the receptionist seemed like she had a very bad mean angry uptight stressful rude loud disrespectful personality but the massage therapist was great I even tipped her 20 I will be coming back for her happy hour services again thank you so much
Very professional and comforting.
I purchased a Groupon for a micro derm & peel. This was my first time at this spa. I was a bit late & the last client of the day but they were very gracious. My appt was cut short a bit but I enjoyed the visit. The only thing that I did not care for too much for was the numerous potions rubbed on my face...probably two too many & it was kind of smeared over lips & all. The location was tough to find in the dark especially since I wasn't expecting it to be in a residential area and some of the letters on the bldg were missing. Inside it was beautiful and relaxing and well appointed. I love Aveda products and was pleasantly surprised to see them being used on me & available for purchase. I bought a cleanse tea Vanessa suggested & it was perfect for what I needed. They also have many other services that I hope to have done like the eyebrow enhancer & lipo roller deal. Overall, I would recommend this place. My first impression was favorable.
I had a mini spa day for myself at this very boutique, charming spa which included a microdermabrashion with peel (groupon deal) and a hot stone massage. Experience with both was great and very relaxing with spa music playing in the background and relaxing aromatherapy as soon as you walk in. I arrived a little early and it would have been nice for the front desk clerk to have been more attentive. I was never offered tea, coffee, etc. but I did find the refreshments and served myself. Overall, great experience and plan to return.
Love it!!! Sooooo reeeelllaaaaxxxx !!
From then beginning to the end I was very pleased with service. I went in with a groupon but I believe I'd go and pay full price. Thank you Lorena!
I arrived at 7 minutes past the hour. I had a facial and a microdermabrasion. Microdermabrasion was very fast and the facial was very quick . I was docked for being late. She left the room for 10 minutes to let me relax and felt it should have gone towards message. She ended at 5 minutes before the hour, so didn't really feel I had my full vale. When I mentioned to the girl up front she said that she had another facial at 2 pm. If mine was an hour then it should have ended at 2 yet she had another appt scheduled at 2. Do you really schedule so tightly. I have never been docked for being late. If I was 20 min. Late I would understand. So honestly did. Not feel I got an hour microdermabrasion and facial. Not much time spent at all.
Every time I get a service @ Balensis spa I am always please with it. The last I had was a microdermabrasion with facial, it was great.
This place is awesome! They provide a variety of services . I got the pumpkin chemical peel and dermabrasion. THe technician provided a very relaxing experience. She was very gentle and provided lots of great advice and how to repair skin damage. The place is very zen and most of all soothing and calm.
yes, it was a good experience, waiting now to fully develop into the color I need my brows to be
I had permenant eyeliner done and am very happy with the results.
It was nice and relaxing , just wish there was more of a massage.
Five stars! I love your spa.
Had a wonderfully relaxing massage. Thank you Arlene!
The experience was very comfortable and pleasant. I am a little disappointed in the eyeliner not staying as dark as the days go on.
Very enjoyable hydrating facial!!
My experience at Balensi Spa has been excelent. I have been there 4 times for treatments, and Mr. and Mrs. Balensi, as both the recepcionists provide outstanding service. As soon as you walk in you are transported into a world of peacefullnes.Their professionalism is greatly appreciated. I cannot say enough what a magnificent experience has been finding this treasure.Thank you very much!
It has been over 8 weeks since Michelle did his art! (see my previous review) and they look even better. They give a smoky eye effect and I am always getting compliments from my girlfriends, I get noticed even when I am NOT wearing makeup. Michelle treats you like an A+ customer the minute you come in. Very low key and easygoing. Makes you feel comfortable right away.
I love the balensis spa, the atmosfere is amazing. The stuff is very professional , very kind, but i couldnt give 5 stars because i am disappointed with the service i received. I was expecting my skin to look amazing after the microdermabrasion with chemical peel. Usually when i go for a regular facial (not a balensis) my skin looks great so i was expecting the same or more.
Staff was friendly and attentive. Treatment was good and started and ended on time.
I highly recommend Balensi Spa, one of Chula Vista's hidden treasures. The spa is very clean and the atmosphere so invitingand relaxing.I have been seeing Lorena for over a year and my skin has never looked or felt so good! Do yourself a big favor and give them a try, you won't be sorry!!!
My experience at Balensi's was very pleasant. Vanessa is an excellent cosmetologist that has hands of silk...my face felt smooth and soft and clean after this visit.
I found this spa through a Groupon deal. Since then I have been back several times, not only for Groupon deals, but also for their happy hour deals. The service is impeccable and the proprietor is honest and takes pride in his work as do his employees. I highly recommend this spa.
I enjoyed the courtesy from everyone in the Spa. The only thing that got me concerned was that I did not made an appointment for a facial. I just wanted to get an evaluation on my skin to see what they would recommend me. But Lorena was very kind and nice that I just decided to go w/ the flow. I think I needed the facial but that was not the main reason I visited the Spa :( sorry. I still want to visit again for the body wrap and a stress massage. Thank you very much for your attention and consideration to customer's feedback.
Great service.... Strongly recommend.
I have extremely sensitive skin and love how my skin feels after a visit to Balensi!!
Excellent. Vanessa always does a fantastic job
EXCELENT !!! Thank you very much for providing such a wonderful and exquisit place to have services provided by an excellent and very professional team. Your services are highly appreciated and also the fact you do not push people into buying things is a welcome relief. Thank you very much.
The experience was great, like always!!
As usual loved it!!!
I enjoyed my treatment (microderm facial). Vanessa was very nice and seemed knowledgeable. I appreciated that no one tried to sell me any products. That doesn't happen very often. The place was very cute. The only thing negative I'd say is that I wasn't attended to right away and I noticed employees walking around and talking to one another while I waited. When I asked the receptionist if my appt would run on time she got my therapist for me right away. I hope to return again soon!
After a stressful month of Presidential campaigning for the candidates of my choice, friends' illnesses, and family concerns to which I gave my listening ears and heart, I needed to do something "just for me." My body was definitely carrying the "weight of the world" within me. Thankfully, Balensi Spa is close by and has repeatedly been a mini-vacation for me. I scheduled a body scrub and massage with Arlene. From the moment I walked onto the front walkway and heard the soothing sounds of the garden fountain, I began to "let go" of the world's cares and woes and embrace the "slow down", rejuvenating pace of this converted bungalow in the midst of downtown Chula Vista. Receptionist Rosalind seemed sincerely happy to see me and greeted me with a lovely smile! Massage Therapist Arlene' s strong and sensitive hands slowly and surely soothed my body's frazzled nerves, clearly it of the aches and pains from accumulated stress down to my finger tips. Arlene is definitely an artist. Many thanks to Jean-Michel and Lorena Balensi for putting together such a dynamic team of pros in the art of relaxation and rejuvenation. Standing ovation!
I love the massages I receive from Arlene. Just the right amount of pressure - it really relaxes me.
Alicia was a wonderul masseuse! Very relaxing
This is a great place, I will absolutely be coming back. Thank you for a great job on my permanent eye liner.
I had the Meso Eclat facial and it was an excellent facial. The facial was explained very well to me beforehand and during each step.
When I need to escape and relax, Balensi is the place to go. Just a short drive from Downtown San Diego, you can get pampered by the best. Love this place!
I absolutely loved my facial it was such a great and relaxing experience I can't wait for my second one!..
referred for permanent eye makeup and love it! Lovely spa, friendly staff, professional service!
Balensi Spa was such an unexpected treat. I felt like I was in a small European Boutique. It was tastefully decorated, the staff was friendly and Lorena did an excellent facial and Arlene's massage was outstanding! I have already referred friends over!
Relaxing experience, knowledgeable staff and friendly.
I very much enjoyed my facial and will sign up again for October!
I've had it done once before and was hesitant to have it touched up because the other place was painful...like having root canal...but Jean-Michel was excellent and barely any pain at all...he took his time & lines are perfect. I will definitely recommend...
Great Experience. My wife and I enjoyed our pampering session here. The owner and staff are friendly and professional. I would highly recommend.
Professional awsome staff. I love comming here.
Vanessa is a great skin care professional and provided excellent service. I enjoyed my facial and will be returning as soon as possible for another one.
The staff is very friendly and professional. Everyone is nice and knowledgeable. The facility is very clean. Great experience overall!
I have had this procedure done with another salon more than 5 years ago, so when I saw this $99 deal I thought it was a good price. I was in so much pain from the procedure that I will not go back to this spa. My eyeliner came out lighter (bluish) vs. black that I requested. I told the owner that the numbing creme he used was not working. I have had 2/3 of my kids with no epidural so I know I have a high tolerance for pain, but this procedure at this spa was so bad I was cringing in the chair. PAINFUL!!!
This is the fourth time I've come for permanent makeup and each time Jean-Michel has done a wonderful job and I've even sent friends to him. This spa has never let me down or kept me waiting for my appointment. I will always recommend them. Thanks again for a great job.
I had permanent eye liner done on my top and bottom lashes, and had a wonderful experience! The staff was amaing. The spa was so serene and peaceful...I want to go back for a massage and facial just because it is so relaxing there. The permanent eye liner was actually quite an enjoyable process. Granted, I have a very high tolerance for pain, but I experienced very little discomfort. The owner of the spa did the procedure, and did such a wonderful job that I don't need touch ups at all (a lot of that has to do with how stone still the recipient can hold while getting tattooed) I want to go back to this peaceful little hideout whenever my stress levels start to surge...it has a lot to offer, although it is on the pricey side
If it wasn't for Groupon, I don't think I would have ever realized this place even existed. I had been looking for a nice spa close by and I finally found one. This place is really nice and it looks pretty big too. This was my first time getting a spray tan so I was a bit nervouse but the young lady who helped me quickly got rid of my nerves. She was really nice and made me feel very comfortable. She answered all my questions and did a good job. I also got one of their booklets and saw that they offer a large variety of services so I'm definitely going back for other stuff.
Jean has a warm smile and makes you feel safe and comfortable. He explains exactly what is going to happen and answers all your questions. I got permanent eyeliner (top & bottom). It was not as uncomfortable as I thought it might be. I was tense at first, but once I Jean began the first few taps I was pleasantly surprised and immediately relaxed. It does take about an hour and your eyes will be swollen. Don't plan any activities for the rest of the day, just relax.
Went home feeling relaxed and refreshed. Spa music is wonderful. Technicians and receptionist make you feel like a queen.
Love the facials Lorena does :). She take the time to look at your skin and her recommendations are amazing!
I've only been to this spa twice but have had great expirences! It's located in the heart of downtown Chula Vista in what used to be an old home. They have created the cutest little cozy cottages for the massage rooms; it feels like a mini vacation in another country the moment you step in. To be quite honest, I think my favorite thing about this place is the staff. They are friendly and down to earth; not all snooty and stuffy like some others. This spa offers some great services at a "happy hour" price that regular folk like be can afford! It's just perfect!
Excellent massage and service. The instalations and ambiance is very good. The personal has knoledge.
I recently got a facial at Balensi Spa for the first time. I got a pumpkin facial with a dermabrasion. I enjoyed the ambiance and I know my skin felt much better after
I left Balensi feeling relaxed and renewed. I went in for a bikini wax and a microdermabrasion. I love the environment they create and the people are so sweet. I had an amazing day. Thank you.
Thanks to Arlene for giving me the most relaxing aromatherapy massage. That's why I'm always go there for my massage. And I do refer you to my friends and relatives.
Last September I bought a groupon that gave me the oportunity to get a Full Lip Permanent Makeup at Balensi. I had been there before for facials and massages and thought this would be a perfect opportunity to try something new. Even with the groupon I still ended up paying about $300, they add 18% gratuity fee on the actual service amount. IT doesnt matter the service they give you, they just automatically add that on your bill. Meaning they charge about $60 just for the tip. The full lip permanent make up hurts. Period. No if or buts it just does. It doesnt matter how much numbing cream they put on, it still hurts. At the end of each session my lips were as swollen as a clown which honestly I can deal with. However after 3 grueling sessions the color did not stick. I kept reading other reviews for the same service saying you have to wait a couple of months for the color to settle. It never did. I called Balensi twice and they have not returned my calls. I ended up buying my old fashion lipsticks. One year later and still nothing... it looks as if I had never spent $300+ and gruesome hours on the chair. Dissapointment. I gave them 1 star to reflect the lack of follow up on the treatment. Front desk girl, Rosalie, is very friendly.
I purchased eye make up remover from Balensi when I went for a microdermabrasion facial. It didn't work for me. Called Balensi and and was told no exchanges or refunds and that the product worked for other customers. I called the manufacturer and they had no problem giving me a refund. I been going to Balensi for over 20 years. Lorena was just working out of a small room in a hair salon when I started going to her. They didn't have to refund my $19. They could have just given me a credit. I go there every month. But not anymore. And not only did they lose my business but they lost my daughter's, my sister in law's, my three neice's and a couple of my student's business also.
I've been to Balensi in the past and each time I go for services, I am very pleased. The aromatherapy massage was well worth the price and Arlene did a wonderful job. I already have my next appointment scheduled with her next month and I can't wait.
I love coming to Balensi Spa! It's relaxing and beautiful! The services you receive at top notch and you can really see a difference in your skin! I recommended Balensi Spa to all my friends!!
I had a fantastic experience @ Balensi's. Vanessa was very professional and knowledgable about the products and the procedures that she was going to conduct. Yet, she kept it short so I could enjoy my micro-derm and cherry enzyme peel. I feel fresh faced and have no irritation. LOVED IT!!
The staff at this spa are wonderful. They make you feel welcome as soon as you enter. Jean-Michel did an excellent job explaining the procedure to me and making feel relaxed since I was pretty nervous. It was painful to me, but I love the results and would definitely recommend it to others.
EXCELENT! RELAXING ENVIRONMENT AND PROFESSIONALISM!
Wow, we needed that! Esmeralda did a great job!! Balenski offers a very tranquil setting, comfortable atmosphere, state-of-the-art equipment, friendly staff and wonderful tea! I've been there for a variety of services and have never been disappointed.
Wonderful, relaxing afternoon with a facial, massage & sauna!!
Three treatments in my two hours were managed in a non-hurried manner; respectful of my individual sense of privacy; and, executed with great care and professionalism. Surprisingly to me, the one that pleased me the most was the waxing and shaping of my eyebrows. I thought I needed this the least, but the next day, I saw what a difference it made in my appearance.
The staff was very nice. I was quite concerned at some point when the person doing my procedure was getting frustrated with my eyes not cooperating with the open and close as he would have liked. I also would have liked to know how much more time was left to bare more of the pain. Overall, my eyeliner looks good. I do have to go for a follow-up appointment. Ouch!
My experience therevwas wonderful! Very knowledgeable staff! I was completely pain free with my procedure and I am happy with the results! I will definitely be coming back there, maybe a massage is in order!
Jean Michel is the best! Professional, kind, efficient, sympathetic...but my favorite word is professional. I look so much better and have so much more self esteem with "his art" - eyebrows and eyeliner starting my day.....as an art teacher, you can count on the fact I was very concerned about the visual aspect of all of this, but I am so glad I found the Balensi Spa. The staff and the environment at the Spa are all soothing and beautiful - it makes me relax as soon as I walk in the door..
Thank you for the wonderful treatments. Groupon turned me onto a great place, tucked away in the heart of Chula Vista. I will make sure to spread the word.
Balensi Spa is beautiful and peaceful. The staff is very knowledgable and patient. I enjoyed my experience at Balensi Spa. My coworkers and friends love my permanent cat eyeliner.
I had a wonderfull experience,every body is very nice and polite ,the hole entire place is very relaxing and inviting to relax and all I can tell every body I Love this spa,I think vanessa was the one doing my facial she is very nice and does a very professional job. thank you balensis spa.
The spa is gorgeous and Jean-Michel was very professional and courteous. He did a great job on my permanent eyeliner and explained everything every step of the way. My new favorite spa!
I have awesome experienced in my aromatherapy massage. Thanks to Arlene, she is so nice. I will return again. Im definitely refer you to my friends and relatives.
Balensi Spa is my favorite Spa!!! I went in for a facial & a massage & it was a great experience!! Balensi has great customer service & a relaxing environment!! The Spa itself has its own unique charm! Highly recommend it!!
I love this place. I escape here as often as I can! The facials are wonderful, the massages relaxing and the staff makes me feel very special. The Spa Happy Hour will indeed make you "happy"!
Of all the massages I've had, hands down, she is the best. She knows her stuff. Enough said!
I just got a micro/mango peel by Lorena and it was satisfying ... My face feels and looks great :)
Thank you for the lovely, relaxing hour. My face feels so fresh and clean. I always feel so pampered. Wonderful job, Lorena. jj
Enjoyed the peel and massage, everyone always very professional.
We are from Michigan and found this place thru Groupon .. it was the best massage experience we have EVER had ANYWHERE !!! Awesome staff and gorgeous surroundings !!! The total package was just great !! Woulsd (and will recommend to anyone we know of that is going to be visiting the area !!) Thanx to all there !!! ;D C & J Borer
i truly felt pampered, the gardens, the sauna, the amazing massage, and great facial. This place is definitely a little piece of heaven.
I heard about this spa from my friend, she really liked the cozy set up, which I absolutely agree. Lovely place, really relaxing, I will give 5 stars for the creating charmimg environment. I have been receiving massage over 25 years(!)therefore am very particuler about massage. My therapist was very nice and ok, but not the one I will remember her technique, but will come buck for the spa environment. I left 20% of full service price for her as gratuity. Priced reasonable and have many promo going on all the time. Which is very attractive. On the menu, it might say 60 min massage, but service is 50 min which I assume will apply to any other services... Overall, at this point I will give 3 stars since I care the service I receive more than the atmosphere.
The sauna, facial, massage & relaxing in the garden were all wonderfully relaxing!! Would love to go every week!
SO QUAINT AND WELCOMING. I LOVE THE ATMOSPHERE. THANK YOU ALL FOR SUCH GREAT SERVICE. I HAD THE CHERRY ENZYME FACIAL WITH A MASSAGE AND I LOVED IT ALL. CAN'T WAIT TO GO BACK WITH MY FRIENDS AND MAKE A SPA PARTY OF IT.
I had an amazing facial and brazilian wax I highly recommend them! Havnt find anyone better
Good services and very nice staff
Fabulous, relaxing pumpkin peel followed by a lovely relaxing massage. The results are exactly what I had hoped for. Thank you Lorena and Briselda - you made my day!!!
I highly recommend this spa, they are very courtous and very professional.
I love this spa, I've been coming here for a few years now and the services are great, they always have specials and the service is even better.
This spa is beautiful!! I enjoyed my massage and was very relaxed. Briseida was great! She knows what she is doing! I will be coming back!
Let's not elaborate more: Alicia is amazing for massages! My husband agrees. I really liked my facial with Vanessa too. However, we kept talking about this fabulous massage. The only critic is that Alicia is only available on Saturdays so if we want a massage during the week is not possible.
Everyone was friendly.
another facial,another FEEL GOOD DAY! this place is the greatest
My massage was SPECTACULAR!! Very professional staff and environment. I will be back soon to try out other things they offer. Loved them!!!!
I love the endermology! It actually works. I have lost inches and fat off my legs. And legs look smoother!
Ive been coming to Balensi for a few years now, and besides the place growing very successfully and quickly, the service just gets better and better. I always feel comfortable and confident that what they are doing to me is going to not only make me look great, but feel great. There is no way i would start going somewhere else for my facials, this will be the place i first went to and the last i will ever go to.
I enjoyed my service yesterday, however, two things, please let new customers know that you only have metered parking and also I would have liked to have known what was going on during my service, maybe tell me what products are being used and why. Thank you.
I enjoyed my service yesterday, however, two things, please let new customers know that you only have metered parking and also I would have liked to have known what was going on during my service, maybe tell me what products are being used and why. Thank you.
I enjoyed my service yesterday, however, two things, please let new customers know that you only have metered parking and also I would have liked to have known what was going on during my service, maybe tell me what products are being used and why. Thank you.
My skin feels amazingly soft even two days later. Vanessa was wonderful as she explained what she was applying and the sensation I would expect to feel. I look forward to coming back.
Very relaxing and the staff is really friendly...One of the best facials I have ever received!
Loved it! So peaceful and quiet. Love the little bungalows. Wonderful little oasis in the city.
Great job. I will come back
This is my third time coming to Balensi spa and I have yet to have a bad experience. The service is always excellent and the staff friendly. I get the deep tissue and the masseuse is professional and very good. The place is cute and I always feel relaxed when I leave.
Excellent service and very professional
As always, very pleased with the service, atmosphere, and personnel.
Great place, the therapist was fantastic, Definetly I going back,
The body scrub was amazing. The technician was knowledgeable and sweet. I was relaxed and enjoyed the treatment which left my skin soft and smooth.
HOLA EL SABADO PASADO ESTUVE AHY Y ME RECOMENDARON UN PEELING. EL DOMINGO EN LA MANANA CUANDO DESPERTE MI CARA ESTABA TODA INCHADA Y MIS OJOS NI SE MIRABAN DE LO INCHADA QUE AMANECI PIENSO QUE ESTO NO ES NORMAL, TOME LOS CUIDADOS QUE ME RECOMENDO EL COSMETOLOGO DE NO USAR NADA SINO SOLO UN BLOQUEADOR SOLAR PERO EL SABADO NO TOQUE MI CARA PARA NADA Y EL DOMINGO AMANESCO HINCHADA AL EL DOMINGO EN LA NOCHE ME BANE Y LAVE MI CARA SOLO CAN JAVON DE ACIETE DE OLIVA Y SE PUSO TAN ROJA Y LLENA DE ERUPSIONES Y CON TANTA COMEZON QUE NO SE QUE HACER HOY ES MIERCOLES Y EN LAPARTE BAJA DE LA CARA ( EN LAS MANDIBULAS TENGO TANTA ERUPSION Y COMEZON ?ESO ES NORMAL?) PORQUE ME HACE SENTIR TAN INCOMODA NO QUIERO PONER NINGUN RATING TODAVIA HASTA SABE R QUE ES LO QUE ESTA PASANDO CON MI CARA
My first visit was a consulting session. Upon arriving I immediately noticed a very relaxing and clean environment. The receptionist was very friendly and informative. I then met Jean Michal and he answered all my questions and was very informative and relaxed. After our discussion I made an appointment for 2 days later. I have completed my first session and am VERY VERY pleased. I have never really thought about massages & facials - As a result of my original visit I look forward to returning to Balensi's to exploring those services as well. I have several friends that were on the fence about services and where to go they are no longer on the fence They will be calling Balensi's. I have and will continue to recommend Balensi's - Thank You For The Great Results.
I love my eyebrows. This was my first time having permanent makeup. My experience was wonderful. I was very nervous but I relaxed once the procedure began. My artist, & I do mean ARTIST, was great. He explained every procedure step by step and the atmosphere was relaxing.... I am recommending this procedure to my sister, who like me, has to fill in her eyebrows daily. My eyebrows look fantastic and I was told they would be really dark at first and then they will lighten up, I loved them as soon as the procedure was completed!! Thank you Jean-Michel YOU are a fabulous artist! FYI, my BFF Sally Tafoya referred me to Balensi Spa. Please make sure she receives her referral discount. A very happy client, Loretta Chavez
My first experience at Balensi and it was awesome - very relaxing atmosphere and friendly staff. I got an hour and a half massage that was much needed. The massage therapist was very in tune with my particularly difficult areas and did an awesome job. She was a good listener. I will definitely go back for services there and tell my friends.
I went in for a microdermabrasion with Vanessa and came out a new woman. She was very knowledgeable and friendly. Would defiantly recommend this place to all.
I went in for a microdermabrasion with Vanessa and came out a new women. She was very knowledgeable and friendly. Would defiantly recommend this place to all.
Love this spa! Getting a massage and a facial back-to-back is wonderful! I was pampered and spoiled so much.
Great 90 minute massage...will return.
This was my second visit to Balensi Spa. The first was for very successful permanent makeup. This visit was for a Clay Masque. OMG! The sea salt scrub prior to the masque being applied to remove the dead cells from your skin is enough to to make you feel relaxed. But then comes the the application of the clay, the wrap and about 20 minutes of relaxation and a trip to the shower. My body felt so smooth natural and relaxed! How could you not treat yourself or a friend?
I had the Microdermabrasion and Tomato Peel Facial... it was outstanding. I believe it was with Lorena. She is very knowledgable and made me feel very comfortable with everything. I had this same facial a couple months ago and came back because I saw results. I have a little bit of acne around the chin and this clears it right up! Go check them out- great atmosphere and great services. I will be back, and I drive 25 minutes to see them!
Fabulous environment and staff. Great products too! I will definitely go back.
Balensi Spa offers you the most serene, loving environment. Beautifully decorated and quaint. I had a 90 minute deep tissue massage by Arlene. I have had a A LOT of massages over the last 20 years and this was the best I've experiences in years. I had tension all over my body and Arlene was able to release all of it. I will definitely be back here and will recommend Balensi to all my friends. You will be very happy that you listened to me and made an appt. Enjoy!
Great massage! Warm, inviting, comfortable waiting area. Nicely appointed rooms. Convenient location with ample parking. I would recommend Balensi's to anyone wanting a professional, top notch massage experience. It was better than I expected. Will come again!
my Permanent Make-up Eyebrow was very uneven one was higher then one eyebrow and still is i did like the staff everyone is very nice but i dont know what to do i paid all this money 175.00 and im not really happy
Very nice cozy spa in the middle of downtown Chula Vista. Kind of takes you away and forget that you are in Chula Vista. Love the sauna as a waiting or relaxing area. I had a deep tissue massage and a hdyro facial. Both were great. I will go back.
Happy Hour facial was fantastic. Completely unexpected, relaxation. Thank You!
I had a 90-min combo massage with Briseida. She was awesome!! The only reason I didn't give 5 stars is because I couldn't afford the massage without Groupon.
Receptionist very nice and profssional sercices are excellent
The staff was very professional and the services were well worth the price. My husband and I both recieved an hour massage, and it was absolutely wonderful! I also had the pumpkin peel (and immediately noticed the improvement to my skin). My husband had a facial hair removal, they were thourough and did a great job. We'll be back for sure!
I love this place! Everything from the warm reception to the excellent service. I don't know what she used but I received compliments on my skin that same evening. One of my favorite happy hours! I will be making it one of my regulars.
I had 4 treatments of Triactive for Cellulite and I can see a great different. There are other treatments I am going to try.I am so happy I found Balensi Spa. It is a very relaxing place and I received great service.
It was my first time going to Banlensi and I must say I was very much impressed with the spa as well as the attentive service. Lorena did an awesome job and made me feel so relaxed during my microdermabrasion treatment. I will definitely go back again. It is so worth it. My face has never felt better. Glad I did it.
This was my first time at Balensi spa. The service was great, the staff is very welcoming. My skin felt very refreshed, relaxed and clean after my facial. I will defenetly be a regular monthly customer.
As always, Vanessa was great. I always get excellent service at Balensi. It was a relaxing experience. And my face felt nice and smooth. My skin looked very bright and refreshed. I only trust Balensi for my facials and peels.
A very relaxing experience! Arlene did a marvelous job doing my massage!
Overall, I had a good time. I schedule a combination massage and a facial. I have to say that getting early and enjoying the sauna and wine was great. The ambiance, facility and products are awesome. My facial with (Vanessa) was very good. It was so relaxing and high quality. However, my massage with (A) wasn't as enjoyable. She kept yawing through the session. Her breathing was very loud and I started to get concern if she was ok. This put me under stress instead of a relaxing mode. Also, she used only one hand 75% of the entire massage. I have been in other spas and this is the first time I notice that "technique". When I asked my husband about his experience, he said he experience the same issues. In general the massage was a 5 out of 10. The facial was fantastic.
This place was just what I needed! The laddies were all very nice and did a wonderful job at making me feel completely relaxed.
service was great, environment was relaxing, and i will definitely come back !
Very nice and friendly . Looking forward to trying more service at the spa
Great place! Love going there! This time the music was too loud for relaxation, but when I mentioned it, it was turned down within minutes. Very accommodating people!
I just had a baby 5 mos ago being a full time mom with a full time job, i was looking forward for a great massage. Balensi spa didn't lived up to my expectation. My massage therapist & aesthetician did a great job. I also loved the place where i felt like close to nature & felt so calm & relaxed. I definitely will come back for more great massage/therapy...
AlwayAlways professional and courteous service. Great value
This was my first massage experience ever! I was made feel at easy and the experience was wonderful. I will definitely endulge more often!
Rossalyn's greeting is always with a smile. The massage with Arlene Jazmine was amazing. I recently had shoulder surgery and she worked on the sore spots. Jean Michel does an amazing facial...what else can I say. I am going back next week!
it is always a great experience to have any type of care at Balensi Spa. I have been going to them for a good number of years now and they never seem to disappoint me.
This place provides the best services at awesome prices. Very cozy, relaxing, and peaceful! They also have products that works so well
I visited Balensi on the day of my wedding with my mother and bridesmaids. I had a below par massage and my mother and friend had facials. The facialist left for so long during the facials that neither of them knew if their treatments were done or if there was something else going on since the facialist didn't communicate she would be back...eventually. During most facials, there is a hand/foot/neck massage during the mask setting. My other friend had a fabulous 90 minute Stone Massage that she absolutely loved. The worst part? They "required" a 20% gratuity for the horrible facialist!!! Never a good sign...
The staff was very friendly and professional and the ambiance was perfect. Who would have thought this gem existed in Chula Vista!!
I was impressed with this spa, though concerned when I bought it off of amazon local. I bought the $60 for $125 gift certificate. I actually bought 2 of them since it was so reasonable. It is just as it appeared in pictures...very calm and serene. I had some difficulty picking out what I wanted, because of course you can't get 2 whole services for $125. I believe the cheapest was $70-$85 each. I ended up getting the "pamper me" facial, which was $150. So $25 additional out of pocket. This included the hydrating facial and a body scrub and 30 min massage. Both were relaxing. The only thing that I didn't really like was that the girl left in the middle of my facial so the mask could penetrate (my words of course.) Other than that the intensity of the massage was good, though I'm glad it was only 30 min. It probably would have left me sore had I purchased 50 min. But overall, a good find!
Great service and lovely, tranquil facility
This pumpkin enzyme peel is amazing! Left my skin feling great!
the service and treatments are great. i live in ct and travel here 2 or 3 times a yr. to visit family. i will always make a appt for a day at this spa
Arlene was wonderful! I've had a few massages at various spas. Arlene really knows what to do. She asked about my area of concern and focused on that area. Thank you! I'm very impressed with her skills.
It was wonderful to have a tranquil experience at Balensi Spa. I love the fact that you can feel so pampered in a quiet, unique, cozy, and beautiful destination that is so close to my home in the South Bay area. I have already recommended Balensi Spa to friends and family and will be back again!
I really love this SPA, It's very cozy and the service was excellent!!!
She is excellent! Always pleased with her facials and peels !
I love everything about Balensi Spa! The second you walk thru the door, you feel relaxed. The water feature out front welcomes you, the music fits the spa, the staff is always friendly, and of course Jean Michael and his wife. I will keep telling people of my experience. This like no other spa!!!
Balensi Spa is awesome. I squeezed getting a facial into my super busy day by making an appointment the same day and I was almost an hour running late but they still let me in. I love getting my facial here!
It is a very nice, clean, calm atmosphere. I got permanant make up on my eyebrows and they turned out very nice. I just wish the person who did it was more talkative.
I had an appointment for lips permanent make up.The person who was going to do this was in a rush and wasn't willing to even answer my questions. But the most ridiculous thing was that he said he is not going to draw what he's going to tattoo before he starts the procedure and check with me to make sure I like it. All this didn't seem to me professional and I didn't feel I could trust this person. So I went to another place with a great customer service.
I went in to Balensi Spa to get some Permanent Brows...when I left they looked great. But just a couple of days later I could see that they were terrible! One brow had been done with thick/short lines and thick gaps beween them, the other brow was done in thin/long lines with thin gaps between them. I made an appt and returned about 2 weeks later only to be told that I must have slept on my brows and if I wanted them redone there would be another charge! I was outraged! I told them that I do not sleep on my brows and that this was just how poorly they were done! I then asked for them to just fix them & if I had to pay, that's what I would do. They redid them and again when I left they looked great...and they said they would not charge me, so I was thankful...but again a couple of days later they looked the same as they did the first time! I cannot believe that this person was given a certification to even do this very permanent procedure. I am one very unhappy customer and will never return to Balensi Spa!
I just got back from Happy Hour at the Spa... Wow ! Is all I can say the service, starting with the girl at the desk.. she is polite and sweet, then Vanessa did my facial, she was awesome and very professional. Actually the entire staff is very professional . I cant wait to go again ! Thank you Ladies !
the best massage and beautiful atmosphere.will go again.
I had a wonderful experience! The spa is cozy and beautiful. Thank you so much, it was so relaxing. I hope to come back soon.
I have been to Balensi a number of times for massage and facials. I have always had a very good experience. The ambience is good and very relaxing. Everyone of the staff is nice and friendly. I will definitely be going back. There is no other place better to pamper one's self than Balensi. Thank you guys!
I had 2 hours of absolute joy. My facial was amazing and I saw an instant improvement in my skin. It went from dull to glowing. The massage not only relaxed me, but it helped my sore muscles and made me feel great. The customer service is outstanding from start to finish! I will be going back again!
Today I received a deep tissue massage and under arm waxing. I had an overall wonderful experience. Arleen is a fantastic massage therapist. My waxing treatment went very well. I like the fact she never double dipped the stick in the wax. Very clean. Everyone was very helpful and friendly. I like this day spa a lot.
The best place for spa in San Diego,Ca.
I had a massage and a cranberry facial. Both treatments were very relaxing and pleasant. The spa itself if very comfortable and inducive to relaxation. I have been going to Balensi spa for quite a few years and will continue to go.
I'm an avid biker and my lags and back often ache. Briselda was very knowledgeable and took care of all my aches. Not too hard, not too soft, just right. The location is very convenient, the spa is great and the attention is perfect. So why not 5 starts? In my opinion, the massage area requires a little larger dedicated space to put my clothes and personal effects.
I had the combination massage during the spa week and it was amazing!!! The whole staff is friendly and all there services deserve an A plus!! I recommend this spa.
As we were driving up Landis St and saw the residential homes, my daughter first said, it's over here? But the moment we walked in, the atmosphere, ambiance was great! Bris (I think that's her name) was great! I love your happy hour prices!!
I was very impressed with the facilities and the warm welcome I received. It was a wonderful experience and my skin feels and looks so much better.
I really did enjoy the spa overall. It is just that there was construction going on that was very distracting, and for some reason it effected the shower so it would not work. The seaweed wrap I had was not thoroughly rinsed off because the technician had to do it by hand. However, both of the women I had perform services were quite wonderful and talented. The owner told me that they expand every year. That actually stopped me from wanting to come back. It is such a nice, beautiful, intimate spa, and the construction just spoiled that a bit. I would not want to keep going knowing I would get attatched and yet construction would be going on every year.
You feel a sense of relaxation the minute you walk through the door of this lovely house turned spa. You almost want to keep this jewel a secret as if you discovered it all on your own. But how lonely it would be not to share the peacefulness and beauty this spa excludes the minute you walk through the door. It is definitely the best place to have your permanent makeup done. Go once and you will be a forever client...because of services, afforability and knowledgable staff.
I just got the Mesoeclat for the first time and I loved the way my face looks. My face felt tight for the first day and know I have this silky glow.
I had a microdermabrasion facial and my daughter had a teen acne facial. Not only did our skin look so refreshed after but we felt so relaxed. We could have layed there for hours. I have been going to Balensi's for years now and I still get the same personal treatment as I did with my very first facial. And their prices are reasonable for a spa that treats you like a celebrity.
I went to Balensi Spa to get my brows done with permanent makeup. When I left the spa my brows looked great, but within a few days they looked terrible. One brow has thin lines, the other has thick lines with large gaps between. Neither extend to the full length of my real brows. I returned to the spa for a re-do within 2 weeks and was told I probably slept on my brows and that I would need to pay for a re-do! I could not believe what I was hearing! I complained and they finally gave in a did a re-do at no charge. Again when I left the spa the brows looked great...but within a few days they looked terrible AGAIN! I will never return to Balensi's Spa for ANY treatment.
Hi Balensia, I was puzzled about not being able to use my gift card. What I have been told is that the state of California has a law that states gift cards are not coupons but a money value and can be redeemed like cash. I am still investigating. hopefully we can both learn more about this. My service was great!
Whoa....just had a spa day with my girlfriend and treated ourselves to a "Pamper Yourself Treatment". I feel sooooo beautiful! Can't beat the price and it is so convenient, yet I feel like I am at a spa in Hollywood. Loved it!
My eye brows came out fantastic totally loved the shape and color that they came out