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SPA POLICIES & ETIQUETTE

Reservations

Professional services appointments are limited. Please reserve an appointment at least two days prior to arrival. For reservations and information, please call Balensi Spa at (619)476-0706

Spa Check-In

Please arrive 10 minutes prior to your appointment. Arriving late will limit the time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end promptly on time so the next guest will not be delayed.

Spa Packages

Please arrive 15 minutes prior. We will provide you robe, slippers, and a private locker for your personal belongings. Please do not bring jewelry and other valuables.

Cancellation

Treatments are reserved especially for you. Please provide a 24-hour cancellation notice to avoid a full treatment cancellation charge. A 24-hour notice is also requested for package reservations.

Age Requirement

Spa services are available to guests 18 years and older. Facials are available to guests ages 13 and 17 with a parent’s signed permission. Our spa is an adults-only environment.

Medical Condition

When you call for a reservation, please tell our spa concierge if you are pregnant, have high blood pressure, allergies, or any other conditions we should know about.

Gratuities

An 18% service charge can be added to services for your convenience.

Spa Etiquette

To preserve the tranquility of the spa environment, please no children are allowed without any services. Also, refrain from using cell phones and mobile devices while inside the spa.

Appointment Of 60 Minutes

The appointment includes 50 minutes of service time and 10 minutes of intake and changing time.

Relaxation Massage Of 90 Minutes

The appointment includes 80 minutes of massage time and 10 minutes of intake and changing time.

*In order to provide an enjoyable experience for all guests, we cannot guarantee full-time appointment for late arrivals, as this may interfere with the amount of time available for the next guest

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