RETURN POLICY

Thank You for Shopping at Balensi Spa!

If you are not completely satisfied with your purchase, we are here to help.

 

RETURNS & EXCHANGES

You have 1 day from the date you receive your item to initiate a return or exchange. To be eligible, the item must be unused, in its original condition, with all tags attached, and returned in its original packaging, free of marks, odors, or damage.

Please send your item to the following address: Balensi Spa 280 Landis Avenue Chula Vista, CA 91910

Once we receive your package, please allow up to 2 business days for processing. We always strive to complete returns as quickly as possible.

 

REFUNDS

Upon receipt, we will inspect the item and confirm its condition. If your return is approved, a refund will be issued to your original method of payment. Please note: refunds apply to returned products only. Shipping costs are non-refundable. Refund timing is subject to your card provider’s policies.

 

SHIPPING COSTS

Customers are responsible for all return shipping costs. Original shipping charges and return shipping fees are non-refundable.

 

CONTACT US

If you have any questions regarding returns or exchanges, please don’t hesitate to contact us.

We’re here to help and appreciate your business! 💛