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PRIVACY POLICY

Balensi Spa Inc. ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or engage with our services.

1. Information We Collect

We collect information from clients and potential clients when you:

  • Submit an inquiry about our services

  • Purchase one of our marketing campaigns

The types of information we may collect include:

  • Personal Information: Name, business name, email address, mailing address, phone number, and payment details (such as credit card information).

  • Technical Information: IP addresses, cookie identifiers, and website activity.

Anonymous Visits: You may visit our site anonymously.

Cookies and Retargeting: We may collect website activity data, IP addresses, and cookie identifiers to:

  • Retarget our ads to better show relevant Company services across platforms (e.g., display networks, social media, search engines).

  • Improve the relevance and effectiveness of our advertising campaigns.

This information may be shared with third-party partners, including AdRoll, Facebook, Instagram, Google, and others for advertising purposes.

Opt-Out Options:
You can opt out of our retargeting campaigns and data collection at any of the following links:

We will never sell your personal information.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Personalized Experience: To better respond to your individual needs and improve your experience during inquiries or active campaigns.

  • Improved Customer Service: To provide customized support and accurately identify and manage your account.

  • Processing Transactions:

    • To process agreed-upon transactions for our marketing services

    • You will receive an email receipt confirming your transaction

  • Email Communications:

    • To provide updates, notifications, and important information regarding your campaigns

    • To send occasional company news, updates, and educational resources

Opt-Out of Emails: You can unsubscribe from emails at any time using the unsubscribe link or by contacting us at info@balensispa.com.

3. How We Share Your Information

We do not sell, trade, or rent your personal information. However, we may share it with trusted third parties to:

  • Provide technical, advertising, or operational support

  • Fulfill legal requirements, such as responding to valid legal requests

  • Support retargeting efforts with partners like AdRoll, Google, Facebook, Instagram, etc.

All third-party partners are required to maintain confidentiality and only use the data for agreed purposes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance your browsing experience

  • Analyze site traffic and trends

  • Deliver tailored advertisements across platforms

You may disable cookies in your browser settings; however, doing so may limit some website functionalities.

5. Data Security

We implement robust security measures to protect your personal information against unauthorized access, alteration, or disclosure. However, no online transmission is 100% secure, so we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you have the right to:

  • Access: Request the information we hold about you.

  • Correct: Update inaccurate or incomplete information.

  • Delete: Request the deletion of your data.

  • Opt-Out: Withdraw from communications or data usage at any time.

To exercise these rights, email us at info@balensispa.com.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this policy regularly.

 

8. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us at info@balensispa.com.

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9. SMS Messaging Privacy

Balensi Spa respects your privacy and is committed to protecting your personal information.

Collection and Use of Phone Numbers

When you provide your mobile phone number, you consent to receive SMS text messages from Balensi Spa related to your relationship with us. These messages may include, but are not limited to:

  • Appointment confirmations and reminders

  • Appointment updates or cancellations

  • Customer service communications

  • Promotional offers and special events (only if you have opted in)

  • Membership and account notifications

Your phone number is collected solely for the purpose of providing these SMS communications.

No Sharing of Mobile Information

We do not sell, rent, trade, or share your mobile phone number or SMS messaging consent information with third parties or affiliates for their marketing or promotional purposes. SMS consent and phone numbers are used only by Balensi Spa to provide the services and communications you have requested.

Data Protection

We take appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Customer information is stored securely and is accessible only to authorized personnel who require it to perform their job responsibilities.

Data Deletion Requests

You may request that we delete your personal information, including your mobile phone number, by contacting us at:

Balensi Spa
Phone: (619) 476-0706
Email: info@balensispa.com

Please note that certain information may be retained as required by law or for legitimate business purposes.

Opting Out

You may opt out of receiving SMS messages at any time by replying STOP to any text message you receive from us. After opting out, you will no longer receive SMS communications unless you opt in again. For assistance, reply HELP or contact us directly.

Message Frequency and Rates

Message frequency varies based on your appointments, account activity, and communication preferences.

Message and data rates may apply depending on your mobile carrier and wireless plan.

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